Chief Experience Officer

Job Title:
Chief Experience Officer (CXO) – Luxury Weddings

Location:
South Delhi (GK1) | Full-Time | On-Site | Travel-Ready

Company:
Novella – Luxury Wedding Photography & Planning

About Novella

Novella is building what we envision as the Rolls-Royce of the global wedding industry
— delivering timeless photography, cinematography, and curated luxury experiences for HNIs, UHNWIs, celebrities, and tastemakers across India and worldwide. As part of
Wevoir Productions Pvt. Ltd.
, Novella leads an ecosystem of brands spanning weddings, events, films, and creative production.

About the Role

We are seeking a visionary Chief Experience Officer (CXO)
to lead
end-to-end client experience, brand positioning, and operational excellence
. This role sits at the intersection of
storytelling, execution, and leadership
— ensuring every Novella project sets a new benchmark in luxury.

The CXO will be responsible for
crafting extraordinary experiences
, overseeing operations and SOPs, driving revenue growth, building teams, and representing Novella as a
global benchmark in luxury weddings
.

Key Responsibilities (KRAs)

Client Experience & Brand Excellence

• Define and lead Novella's luxury client experience from first interaction to final delivery
• Ensure every touchpoint — digital, physical, and emotional — aligns with the brand's aspirational positioning
• Onboard and manage elite clients (HNIs, UHNWIs, celebrities) with high-touch storytelling and empathy

Revenue Growth & Business Expansion

• Work with leadership to design and execute strategies for revenue milestones
• Identify new business opportunities and partnerships across weddings, venues, and luxury collaborators
• Monitor financial performance and ensure profitability

Operations & SOPs

• Build and implement
  SOPs
  across sales, operations, and production for seamless execution
• Oversee MIS reporting, financial compliance, and investor confidence
• Plug financial leakages and ensure revenue-positive operations

Leadership & Team Building

• Lead cross-functional teams (photography, production, sales, marketing, operations)
• Motivate and mentor talent to perform at global standards of luxury
• Foster a culture of ownership, innovation, and high performance

Stakeholder & Market Positioning

• Represent Novella at luxury forums, wedding exhibitions, and global industry events
• Build and manage relationships with stakeholders — planners, venues, designers, influencers, and investors
• Elevate Novella's presence through collaborations, PR, and strategic storytelling

Execution & On-Ground Excellence

• Oversee flawless execution of weddings, events, and campaigns on ground
• Ensure timely project delivery without compromising creative or luxury standards
• Actively visit shoots and events to maintain brand consistency and execution quality

What We're Looking For

• 5-7 years of experience in leadership roles (luxury, weddings, events, hospitality, lifestyle, or creative industries)
• Proven track record of
  scaling businesses, achieving revenue growth, and elevating brand positioning
• Deep understanding of luxury client servicing and storytelling in weddings or lifestyle
• Strong business acumen with knowledge of MIS, SOPs, compliance, and financial oversight
• Exceptional leadership, communication, and stakeholder management skills
• Flexibility to work a 6-day week
  with travel across India and globally
• Based in Delhi NCR or willing to relocate to
  South Delhi (GK1)

Why Join Novella

• Lead the client experience for a brand aspiring to be the
  most exclusive wedding company worldwide
• Work directly with founders and investors to shape Novella's legacy
• Represent a global luxury brand in high-profile weddings and forums
• Enjoy perks including ESOPs, incentives, international exposure, and leadership growth