Real Time Analyst

Real-Time Analyst/Frontline Analyst Summary As a Real Time Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative...

Real-Time Analyst A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live...

*Job Description – Real-Time Analyst (RTA)**Job Title:* Real-Time Analyst (RTA)*Department:* Workforce Management (WFM)*Employment Type:* Full-time*Salary:* Up to *₹5.5 LPA**Key Responsibilities*** Monitor call, chat, and case queues to maintain SLAs.* Track agent availability, idle time, and schedule adherence.* Adjust intraday staffing, breaks, and...

Job Title: Real-Time Analyst (RTA)Department: Workforce Management (WFM)Employment Type: Full-time Role Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line...

Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting...

Summary As a Real Time Analyst at Gainwell you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community s most vulnerable Connect your passion with purpose teaming with people who thrive on finding innovative solutions to some of healthcare s biggest...

Role Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations...

Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting...

Role Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations...

Summary As a Real Time Analyst  at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s...