Real Time Analyst

Hiring For Real Time AnalystExperience 2+years in Real Time Analyst, Workforce management, WFMQualification- Graduation requiredExcellent Communication SkillsPackage upto 7LPA (30% hike based on current CTC)Location- BangaloreWork From Office5 Days Working and Rotational ShiftFor more Information Contact Priyanka mail id-

*Job Description – Real-Time Analyst (RTA)**Job Title:* Real-Time Analyst (RTA)*Department:* Workforce Management (WFM)*Employment Type:* Full-time*Salary:* Up to *₹5.5 LPA**Key Responsibilities*** Monitor call, chat, and case queues to maintain SLAs.* Track agent availability, idle time, and schedule adherence.* Adjust intraday staffing, breaks, and...

Job Title: Real-Time Analyst (RTA)Department: Workforce Management (WFM)Employment Type: Full-time Role Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line...

Role Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations...

Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting...

Role Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations...

Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting...

Position : Lead Real-Time Analyst (RTA). Department : Workforce Management. Hierarchy : Mid-level Command. Direct Supervisor : Workforce Coordinator.- The Real-Time Analyst (RTA) is responsible for monitoring call center agents' performance and ensuring optimal staffing levels to meet service level agreements (SLAs) in real time.- The RTA will provide timely...

Real-Time Queue Monitoring: Monitor intraday call volumes, queue performance, and agent availability across voice, chat, email and other channels to ensure service levels are met.

Key Position Summary:This role is a critical position requiring strong leadership and analytical skills. As a key team member, you will be responsible for overseeing a group of Real-Time Analysts, ensuring seamless scheduling across multiple sites, and analyzing issues to provide actionable feedback.The successful candidate will possess excellent...