Accounts Payable Team Lead
2 weeks ago
Role & responsibilities
- Must possess excellent knowledge in P2P and payment process.
- Responsible for service delivery End-to-End process, Transition and reverse transition with responsibility to manage larger team track and monitor day-to-day activities as per the plan.
- Prepare for & participate in Client interactions via conference calls, mails, meetings, etc. and ensure effective & data representation.
- Should have transition experience either through remote or onsite.
- Lead, mentor, and supervise a team of accounts payable associates, ensuring adherence to established policies and procedures.
- Training new hires in different tools, products & processes as per the training schedule and certify their eligibility to hit the production floor.
- Proactively review teams performance to exceed client KPIs
- Provide guidance, training, and performance management to ensure continuous improvement in team capabilities and performance.
- Tracking the performance of new hires in their nesting period and giving feedback accordingly.
- Conducting refresher-training sessions for the Support Executives if they cannot achieve the targets.
- Auditing the calls & emails, providing timely feedback to the Agents.
- Responsible for effective people management and appraisals
Preferred candidate profile
- 8 to 10 years of experience in the financial industry / BPO industry, with experience in P2P Process.
- Should have minimum 4 years of team handling experience and transition experience.
- Knowledge of Accounting Principles and guidelines.
- Track and monitor Service delivery activities as per the plan
- In-depth knowledge of SAP.
- Excellent communication and leadership skills.
- Organizational and time management skills
- Decision-making skills
- Multi-tasking & Ability to work independently with minimum support
- Having proven experience of working in a fast-moving environment where ability to deliver is paramount.
- Experience of liaising with clients and key stakeholders.
- To act as a first point of escalation for the onshore/offshore team and ensure timely response to emails and escalations.
- Take ownership for improvement projects to improve service delivery.
Strong knowledge of MS Office tools
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