Project Manager- Jira Product Owner

2 weeks ago

Bengaluru Gurugram, India Acuity Knowledge Partners Full time ₹ 12,00,000 - ₹ 24,00,000 per year

3. Technical Configuration & Administration

  • Manage and configure Jira projects, schemes, custom fields, automation, and permissions at scale.
  • Implement integrations between Atlassian products (Confluence, Bitbucket, Opsgenie, Trello) and third-party systems (e.g., Slack, Teams, Salesforce, Oracle).
  • Oversee environment governance including test, production, and sandbox instances.
  • Collaborate with Atlassian administrators and developers to deliver complex workflows, scripts, and data integrations.
  • Manage user access, licensing, and performance monitoring.

4. Functional Design & Business Alignment

  • Translate business requirements into functional configurations using Jiras native capabilities before resorting to custom add-ons.
  • Partner with cross-functional stakeholders (Finance, HR, IT, Delivery) to standardise workflows and optimise dashboards and reporting.
  • Develop reporting frameworks and metrics for agile delivery, SLAs, and operational performance.
  • Build and maintain process documentation, governance playbooks, and user guides.

5. Stakeholder Engagement & Communication

  • Serve as the key liaison between business users, IT, and Atlassian administrators.
  • Communicate platform roadmap, feature releases, and training updates in clear, non-technical terms.
  • Conduct user training sessions, demos, and adoption drives across teams.
  • Foster a culture of self-service, automation, and transparency through Jira best practices.

Qualifications & Experience:

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline.
  • 7+ years of experience in Jira administration, configuration, or product ownership (Atlassian Cloud or Data Center).
  • Deep technical expertise with Jira Service Management (JSM), Customer Portal, Jira Software, and Confluence.
  • Strong functional understanding of ITSM, Agile, and DevOps frameworks.
  • Experience implementing automation (Jira Automation, ScriptRunner, Power Scripts, or similar).
  • Familiarity with Atlassian REST APIs, webhooks, and integration tools (e.g., Zapier, Workato, or OIC).
  • Exposure to Salesforce, Oracle, or ServiceNow integrations advantageous.
  • Atlassian Certifications (ACP or equivalent) strongly preferred.
  • Exceptional communication skills—able to translate complex platform capabilities into clear, outcome-oriented language for business leaders.

Core Competencies:

  • Product ownership mindset with end-to-end accountability.
  • Strong analytical and problem-solving ability.
  • Strategic thinker with operational execution capability.
  • High attention to detail in governance, data quality, and workflow design.
  • Collaborative and adaptive in a fast-paced, global enterprise environment.

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