Analyst, Specialist, Operations, Client Services, Corporate Banking, Technology and Operations
13 hours ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- Client Servicing for Trade Finance Operations
Essential Requirements
Key Accountabilities
- Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions
Job Duties & Responsibilities
- Capable managing the Customers and handling queries for Trade Finance products
- Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
- Own the Customer Transaction end to end
- Ensure that the self KPI's and KRI's are managed and maintained as per the group's expected standards
- Advise the client on the trade transactions
- Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions
Required Experience / Competencies
- Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
- 5+ years of Work Experience in handling the Trade Finance products
- Excellent Client / Customer management skills, business orientation
- To manage processes and metrics on a day to day basis
- To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place
Education / Preferred Qualifications
- Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products
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