Sr Lead/Principal Product Engineer

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
What Does Success Look Like
As a Senior Lead / Principal Product Engineer, you will be a key technical leader responsible for designing, architecting, and driving highly scalable and distributed backend systems. You will play a pivotal role in setting engineering standards, mentoring senior engineers, and delivering platform innovations that fuel Sprinklr's growth. Working closely with product and cross-functional stakeholders, you will shape technical strategy, ensure high system reliability, and influence the future direction of our technology.

What You'll Do

• Architect and design large-scale, high-performance backend systems with a strong focus on scalability, reliability, and fault tolerance.
• Drive technical strategy and decision-making, providing architectural leadership across multiple product lines.
• Collaborate with product managers, designers, and cross-functional teams to translate business needs into robust technical solutions.
• Optimize distributed systems for performance, cost-efficiency, and resilience.
• Lead and mentor engineers through code reviews, design discussions, and technical guidance.
• Evaluate and introduce new frameworks, tools, and technologies to enhance engineering effectiveness.
• Troubleshoot and resolve complex system-level challenges in distributed environments.
• Establish best practices in coding, testing, monitoring, and deployment to ensure engineering excellence.

What Makes You Qualified

• Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
• 6+ years of backend development experience with a strong focus on Java and distributed systems.
• Proven expertise in Java frameworks (Spring, Spring Boot, etc.) and building large-scale applications.
• Strong knowledge of databases such as MySQL, MongoDB, or Elasticsearch.
• Hands-on experience with distributed data and messaging systems (Apache Kafka, Cassandra, Hadoop, etc.).
• Familiarity with cloud-native architectures and containerization technologies (Docker, Kubernetes) across AWS, Azure, or GCP.
• Excellent problem-solving skills, architectural thinking, and ability to handle ambiguity.
• Strong leadership, communication, and mentoring skills — capable of influencing technical direction and uplifting teams.

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.