Visa Officer

1 week ago

Gurugram Mumbai, India BLS International Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Role & responsibilities

Job Description :

  • Document scrutiny & collection of applications for Passport processing.
  • Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
  • Biometrics capture (Photo & Fingerprints)
  • Cash collection & POS entry
  • Client facing answering queries, advising applicants, managing disputes
  • Handle customer/applicant queries personally or else through email, telephone.
  • Handle cash and bank-related transactions if assigned and ensure 100% accuracy.
  • Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors.
  • Ensure all the administration and logistics of passport delivery to Embassy/ applicant / logistic company etc.
  • Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.
  • Intimate the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.
  • Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.
  • Ensure that the entire task is completed within the mandated turnaround time.
  • Assist the Deputy Manager/Team Lead/Operations Manager in the execution of any new projects and other ISO compliances.
  • Ensure judicious use of natural resources.
  • Adhere to the environmental health and safety policy/objectives and guidelines of the organization.

Preferred candidate profile

  • Qualification required - any graduates with B2 level certification in Spanish
  • Experience required- 6 months to 3 years

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