Director - Operations/Medical Coding

1 week ago

Navi Mumbai, Maharashtra, India GeBBS Healthcare Solutions Full time

Description
GeBBS is an ISO 9001 certified healthcare outsourcing solutions firm based in Englewood Cliffs, NJ, with multiple Global Delivery Centers located in Mumbai, India.

We focus on providing Business Process Outsourcing (BPO) solutions to Healthcare Providers (Medical Billing companies, Hospitals, Faculty Practices and Large Physician groups).

We help our clients succeed by leveraging on our domain expertise and our innovative and cost effective approach to global outsourcing.

For more details, please visit

Key Responsibilities

  • Handling P&L Management, Service Delivery, Client Relationship, and Internal Stakeholder Management
  • Heading the offshore Service delivery of Multi-speciality Coding
  • Implement programs to ensure attainment of business plan for growth and profit.
  • Provide directions and structure for operating units.
  • Will be responsible for designing, setting up and managing a process excellence/quality framework for that ensures that our coders deliver high quality of work.
  • Work with delivery and training functions to create feedback loops from quality assessment to training and operations management.
  • Implement improved processes and management methods to generate higher ROI and workflow optimization.
  • Provide mentoring and guidance to subordinates and other employees.
  • Responsible for managing multiple accounts.
  • Looking after end to end management of program covering multiple work streams with a total span.
  • Facilitating process re-engineering and improvements to enhance customer engagement.
  • Generating new prospects for the organization to showcase capabilities.
  • Ensuring attrition control & job enrichment at process levels

Required Skillset

  • 14+ years in Medical Coding with current role as Senior Manager or Above or equivalent to managing operations team of medical coding
  • Must have handled outpatient Coding / Inpatient Coding Operations and Performance management
  • Migrations / Setup start-up projects
  • Planning & Budgeting revenues and controls
  • Client Relationship Management
  • Process and people related change management.
  • Farming within existing engagements

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