MAC Specialist

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

As the MAC (Move, Add, Change) Specialist at JLL, you will be responsible for executing relocation and migration projects within CAFM/IWMS technology systems while ensuring exceptional client satisfaction throughout the move management process. You will manage all move management activities in accordance with documented processes, maintain adherence to schedules and budgets, and ensure data accuracy within space technology systems for assigned locations. This role requires strong project coordination skills and attention to detail as you process client move requests and oversee the seamless execution of workplace changes. You will play a vital role in JLL's commitment to delivering transformative real estate solutions by facilitating efficient space management, coordinating complex relocations, and maintaining accurate space data that supports our clients' operational flexibility and workplace optimization.

What your day-to-day will look like:

Execute relocation and migration projects within CAFM/IWMS technology systems while coordinating all aspects of move management

Receive and process client move requests ensuring timely response and accurate project planning

Ensure all move management activities are performed consistently with documented processes and quality standards

Monitor adherence to move management schedules and budgets while proactively addressing potential delays or cost overruns

Maintain data accuracy within space technology systems for assigned locations including updates and validation

Coordinate with multiple stakeholders including clients, vendors, and internal teams to ensure seamless move execution

Provide regular status updates and communication to clients ensuring satisfaction throughout the entire move process.

Required Qualifications:

Experience with CAFM (Computer-Aided Facility Management) or IWMS (Integrated Workplace Management Systems) technology

Strong project coordination and management skills with ability to manage multiple relocations simultaneously

Excellent client service skills with demonstrated ability to ensure satisfaction throughout complex processes

Detail-oriented approach to data management and accuracy within technology systems

Strong organizational skills with ability to adhere to schedules and budget requirements

Excellent communication skills for coordinating with clients, vendors, and internal stakeholders

Process-oriented mindset with ability to follow documented procedures and maintain quality standards.

Preferred Qualifications:

Experience in space planning, facilities management, or workplace services

Knowledge of move management best practices and industry standards

Project management certification or training with experience managing budgets and timelines

Experience with space management software and database systems

Background in client-facing roles with strong customer relationship management skills

Understanding of workplace design principles and space optimization strategies

Ability to work in fast-paced environments while maintaining accuracy and attention to detail.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.