Secops Engineer II

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Job Title :- Secops Engineer II

Job Description

Main Attributes:

• Excellent customer service skills
• Strong communication abilities, both written and verbal
• Proficiency troubleshooting technical issues related to any one of the technologies ie Splunk , Network
• Familiarity with automating various operational tasks or creating dashboards
• Proficiency in Power BI / AWS lambda/ power automate
• Strong teamwork and collaboration skills
• Dedication to continuous learning and skill improvement

What You'll Be Doing:

As a SecOps Engineer II, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, contributing to the improvement of our products and services.

Key Responsibilities:

• Responding to support cases from customers regarding security tool-related issues
• Providing timely and effective troubleshooting assistance to resolve customer problems
• Documenting support cases and solutions for future reference and knowledge sharing
• Communicating with customers in a professional and courteous manner, keeping them updated on the status of their cases
• Collaborating with cross-functional teams, including senior engineer and product managers, to escalate and resolve complex issues
• Contributing to the development of knowledge base articles and other support resources
• Participating in training sessions and workshops to enhance technical skills and product knowledge
• Maintaining up-to-date knowledge of industry trends and best practices in security operation
• Working on Automation of repeating tasks
• Creating monitoring/KPI dashboards of various tools in Power BI/Splunk

What You Should Bring:

• Bachelor's degree in computer science, Information Technology, Information Security, or related field (or equivalent experience)
• Work experience 5+ years in Cyber Security .
• Work experience in configuring or supporting Security tools for 3+ years
• Knowledge on Splunk, Firewall, and any Security tools along with Automation experience
• Knowledge on Cloud Security is an added plus
• Experience working in a technical support or helpdesk role is preferred
• Familiarity with enterprise security tools such as SIEM, web application firewall, Proxies, Firewalls etc.
• Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
• Proficiency in at least one scripting language (e.g., Python, PowerShell)
• Proficiency in Power BI
• Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required
• Ability to prioritize and manage multiple tasks simultaneously
• Strong problem-solving skills and a methodical approach to troubleshooting
• Adaptability and willingness to learn new technologies and processes
• Commitment to providing exceptional customer service and support

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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