Housekeeping Supervisor

2 weeks ago

Chandapura Bengaluru, India Nambiar Builders Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and responsibilities -

  1. Team Leader – Supervises, trains, and motivates housekeeping staff to maintain high standards.
  2. Quality Controller – Ensures cleanliness, hygiene, and presentation meet hotel standards.
  3. Coordinator – Acts as a bridge between housekeeping staff, front office, and maintenance.
  4. Inspector – Regularly inspects rooms, public areas, and back-of-house spaces.
  5. Trainer & Mentor – Provides on-the-job training and guidance for new and existing staff.
  6. Problem Solver – Handles guest complaints, resolves issues, and ensures guest satisfaction.
  7. Planner – Manages schedules, duty rosters, and ensures adequate staffing.

Responsibilities of a Housekeeping Supervisor

Guest Room & Public Area Management

  • Inspect guest rooms, corridors, lobbies, and restrooms for cleanliness and upkeep.
  • Ensure proper room setup as per hotel standards (amenities, linen, supplies).
  • Monitor timely completion of room cleaning for check-in/check-out.

Staff Supervision & Training

  • Assign daily tasks and areas of responsibility to room attendants and cleaners.
  • Conduct briefings to communicate priorities and updates.
  • Train staff on cleaning techniques, equipment handling, hygiene, and safety standards.
  • Monitor staff performance and provide feedback.

Inventory & Supplies

  • Check and maintain adequate stock of cleaning materials, toiletries, linen, and guest supplies.
  • Ensure proper usage, storage, and minimal wastage of supplies.
  • Report shortages or request replenishment in time.

Coordination & Reporting

  • Coordinate with front office for room status (vacant, occupied, out-of-order).
  • Report maintenance issues (AC, plumbing, electrical, furniture) to engineering.
  • Maintain housekeeping logs, checklists, and inspection reports.
  • Prepare shift handovers and daily reports for the Housekeeping Manager.

Health, Safety & Hygiene

  • Ensure compliance with hygiene, sanitation, and safety protocols.
  • Supervise safe handling of chemicals and cleaning equipment.
  • Conduct regular pest control checks and follow-ups.

Guest Interaction & Satisfaction

  • Respond quickly to guest requests (extra towels, laundry pick-up, etc.).
  • Handle guest complaints tactfully and escalate if necessary.
  • Maintain a courteous and professional approach at all times.

In short: A Housekeeping Supervisor ensures smooth housekeeping operations by leading the team, maintaining cleanliness standards, managing supplies, coordinating with other departments, and ensuring guest satisfaction.

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