Associate - Account Management

17 hours ago

Bhopal, Madhya Pradesh, India Sutherland Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes, and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.
Job Description
The consultant is responsible for delivering an outstanding customer experience via email, chat, or social media by applying the appropriate principles to resolve any issues, inquiries, or concerns. They must ensure that all customer questions are answered in a timely manner and consistently meet monthly goals for Customer Satisfaction and Productivity.
You would be responsible for:

  • Resolving customer requests and inquiries via email, chat, or social media
  • Achieving contact center performance metrics and service level agreements (SLAs)
  • Adhering to non-disclosure agreements and data security policies
  • Completing all required upskilling and e-learning courses for each program
  • Attending coaching sessions and implementing feedback received
  • Maintaining 100% schedule adherence, avoiding absenteeism, and contributing positively to reduce program shrinkage

Qualifications
Eligibility Criteria:
Any full-time HSC, UG, or PG graduate (Arts, Science, Commerce, Engineering, Pharmacy, MBA, or MCA) — 2025 pass-outs can apply.

Additional Skills Required:

  • Excellent verbal and written English communication skills
  • Good analytical and typing skills
  • Flexibility to work in shifts, including night shifts
  • Candidates must reside within a 25 km radius of our office

Additional Information
Working Location:
Bhopal

Timings:
8 hours per day plus a 1-hour break; 5 or 6 days per week

Perks:
Cab facilities available (within 25 km of the office location)

Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to

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