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Manager - Telecommunications

2 weeks ago

Delhi Gurugram NCR, India MMC Full time US$ 80,000 - US$ 1,20,000 per year

We are seeking a talented individual to join our GIS Team at MMC Corporate This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager Telecommunication

The Telecommunications Specialist position is a member of Marsh McLennan's Global Service Delivery team, tasked with building, deploying, and supporting the company's network infrastructure and data circuits. The role also involves performing routine (preventative) maintenance to maintain efficient and reliable services, as well as supplementing our global NOC when troubleshooting challenging network problems. As a seasoned and independent contributor, the Telecommunications Specialist plays a crucial role in influencing the team's overall success.

What can you expect?

  • Being a part of a global team of professionals
  • Focuses on continuous improvements to team and processes to achieve highest efficiency and create maximum value.
  • Support strategic initiatives by delivering key outputs for new solutions and services.
  • Implement solution infrastructure based on defined rack elevations, ensuring proper network cabling and connectivity.
  • Provide technical and resource support to the Voice Service Delivery, Call Center, Voice Ops, Provisioning, and Architecture teams as required.

We will count on you to:

  • Adhere to engineering design standards for iterative projects, employing best practices throughout the process.
  • Generate design documentation in line with standard practices to facilitate onboarding and operational turnover.
  • Develop comprehensive task lists and milestones to ensure timely completion of deliverables, while diligently tracking the status of all tasks.
  • Produces initial configurations for staging and pre-production testing, followed by completing any remaining configurations necessary for production turnover.
  • Take the initiative to identify and execute solutions for network optimization, identifying opportunities to minimize outage events, reduce mean time to repair (MTTR), and enhance overall performance.
  • Help other MMC Tech areas upon request and generates performance reports using available tools.
  • Conduct initial analysis and triage for performance issues assigned to Global Service Desk (GSD).

What you need to have:

  • Collaborate with senior network services engineers to review tests and results, aiming to identify root causes and remediation actions to restore performance.
  • Assist operations teams with technical troubleshooting and provides on-site/hands-on support during major incidents and outages.
  • Obtain quotes and submits orders into the requisitioning system as directed, while tracking expenditures against the budget.
  • Work with carriers to establish new circuits in targeted communications rooms within MMC facilities, monitoring LEC and LD installation milestones.
  • Participate in PMO-led project calls, providing updates on telecom project deliverables.
  • Develop and enact remediation plans for issues and risks, escalating to PMO when necessary.
  • Manage the structured cabling plant, monitoring the available capacity of patch panels and engaging cabling contractors to provision new capacity as required.
  • Execute all end-to-end patching according to defined provisioning processes and installs non-standard patching and cabling for unique solutions as needed.

What makes you stand out?

  • Excellent technical, diagnostic, and troubleshooting skills
  • Strong leadership and organizational abilities
  • Ability to learn quickly and work independently or as part of a team

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's more than 85,000 colleagues advise clients in over 130 countries.  With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter  develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer  delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person