Head Waiter/Supervisor

2 weeks ago

Goa, India Artnico Handcrafts & Designs Pvt. Ltd Full time ₹ 2,16,000 - ₹ 3,12,000 per year

Head Waiter / Supervisor

Location: Artjuna, Goa

Website: /

Position Overview

The Head Waiter / Supervisor at Artjuna is responsible for ensuring an exceptional dining experience by leading and supporting the service team, maintaining Artjuna's high standards of hospitality, and assisting in the day-to-day operations of the café and restaurant.

The ideal candidate is a hands-on leader with a passion for customer service, strong organizational skills, and a positive team-oriented attitude.

Key Responsibilities

  • Guest Service Excellence:
  • Welcome and interact with guests warmly and professionally.
  • Ensure all guests have an outstanding Artjuna experience from arrival to departure.
  • Handle guest complaints or feedback promptly and courteously, escalating to management when necessary.
  • Team Leadership:
  • Supervise, train, and motivate waitstaff to maintain high service standards.
  • Allocate and manage shift duties among the service team efficiently.
  • Conduct pre-shift briefings to communicate specials, menu changes, and service focus points.
  • Operational Efficiency:
  • Ensure smooth operation of the dining areas during service hours.
  • Coordinate with kitchen and bar teams for seamless order flow.
  • Maintain hygiene, cleanliness, and organization of the restaurant floor at all times.
  • Assist in inventory checks for service items (cutlery, crockery, service equipment).
  • Quality Control:
  • Monitor food and beverage presentation and service standards.
  • Ensure adherence to Artjuna's SOPs (Standard Operating Procedures) at all times.
  • Reporting and Communication:
  • Provide regular feedback and updates to the Restaurant Manager.
  • Assist with scheduling and daily staff attendance reporting.
  • Support the implementation of special events, promotions, or seasonal menu changes.

Job Requirements

  • Prior experience as a Head Waiter, Captain, or Supervisor in a busy café or casual fine-dining restaurant (minimum 2-3 years).
  • Strong knowledge of food and beverage service standards.
  • Excellent communication and leadership skills.
  • Ability to handle high-pressure situations with calmness and efficiency.
  • Positive attitude, reliability, and high attention to detail.
  • Basic knowledge of POS systems and order-taking devices.
  • Fluent in English; knowledge of Hindi or Konkani is an advantage.
  • Flexibility to work weekends, holidays, and different shifts as needed.

What We Offer

  • A friendly, professional, and creative work environment.
  • Opportunities for career growth within Artjuna's expanding operations.
  • Competitive salary package.
  • Staff meals during shift hours.
  • Training and development programs focused on hospitality excellence.

Growth Path

  • Opportunity to grow into an Shift Manager role within the Artjuna brand based on performance and leadership qualities.

Job Types: Full-time, Permanent

Pay: ₹18, ₹26,000.00 per month

Benefits:

  • Food provided
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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