Career Opportunities: Manager

Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by:

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

• Design, develop, and implement customizations and enhancements using SuiteScript (both SuiteScript 1.0, 2.0, and 2.1).
• Manage Team of Netsuite developers, Administrators.
• Create and maintain SuiteFlow workflows, SuiteAnalytics reports, and saved searches to support business requirements.
• Develop and maintain custom forms, records, and fields to optimize NetSuite functionality.
• Integrate NetSuite with other third-party systems and applications using Web Services and RESTlets.
• Implement custom dashboards, user interfaces, and reports for various departments.
• Troubleshoot and resolve development issues and conflicts.
• Administer and configure NetSuite to ensure optimal performance and system reliability.
• Manage user access, roles, permissions, and workflows to maintain secure and efficient usage.
• Regularly monitor system performance and implement necessary improvements.
• Help with system upgrades, patches, and maintenance activities, including testing and validation.
• Ensure data integrity through proper configuration and auditing.
• Maintain documentation for system configurations, customizations, and integrations.
• Provide day-to-day technical support to users across the organization by troubleshooting and resolving technical issues related to NetSuite functionalities.
• Act as the first point of contact for internal stakeholders, responding to inquiries and resolving system-related issues promptly.
• Collaborate with functional teams to provide support in the use of NetSuite for business processes.
• Conduct training sessions for end-users, ensuring they are proficient in utilizing NetSuite features.
• Develop and maintain knowledge base articles and other documentation.

• Strong proficiency in SuiteScript (1.0, 2.0 & 2.1) and SuiteFlow.
• Experience with NetSuite integrations (Web Services, RESTlets, third-party connectors).
• Strong understanding of NetSuite modules (OTC, Inventory, RMA, Subscriptions and Advanced Revenue).
• Ability to design and implement SuiteAnalytics saved searches and custom reports.
• Hands-on experience in user management, role-based security, and data governance.
• Excellent problem-solving, troubleshooting, and debugging skills.
• Strong written and verbal communication skills, with the ability to train and support end-users effectively.
• Ability to work independently and manage multiple tasks with attention to detail.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field or 8 years of experience in NetSuite development, administration, and technical support.
• NetSuite Administrator or Developer Certification.
• Experience with SuiteBundler for deployment of customizations.
• Familiarity with JIRA, GitHub and Dell Boomi.

We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.