Quality Assurance Consultant

7 days ago


Pune, Maharashtra, India Wipro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role

Quality Assurance Consultant

Do

  • Support process excellence initiatives and drive improvement projects.

  • Drive benchmarking and best practices deployment across accounts.

  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.

  • Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.

  • Drive projects to improve and maintain the profitability of the process.

  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.

  • Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.

  • Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.

  • Ensure all process metrics are met.

  • Lead quality report and dashboards.

  • Support in SOP and VSM creation.

Mandatory Skills: FullStack SDET .Experience: 8-10 Years .


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