Data Analyst

1 day ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 4,00,000 - ₹ 12,00,000 per year

About the Job

Join us in transforming the perception of customer service

We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic decision-making. If you are passionate about data and eager to make a significant impact, we invite you to apply

As Data Analyst, You Will

  • Collect and organize large sets of data from various sources
  • Analyze and interpret data using statistical methods and software
  • Identify patterns and trends in data to inform business decisions
  • Develop and maintain databases and data systems to ensure accuracy and efficiency
  • Create reports and visualizations to communicate findings and insights to stakeholders
  • Collaborate with cross-functional teams to drive data-driven decision making
  • Continuously monitor and evaluate data to identify areas for improvement or optimization
  • Stay up-to-date with industry trends and advancements in data analysis techniques

As Data Analyst, You Have

  • A bachelors degree in Mathematics, Statistics, Computer Science, or a related field is preferred
  • A minimum of 2-3 years of experience in an analyst role, preferably within a contact center environment, is
  • required
  • Strong knowledge of data visualization tools such as Looker and Power BI to create visual representations of data
  • Strong proficiency in G Suite products, including Google Sheets, Looker, and BigQuery
  • Experience with maintaining and developing reporting tools is highly desirable
  • Strong Excel skills are a must
  • Proficiency in fine-tuning data queries with strong SQL skills and knowledge of SQL Server Integration Services (SSIS)
  • Strong analytical skills to analyze complex data sets and draw meaningful insights
  • Excellent communication skills to present findings clearly and concisely to stakeholders
  • Attention to detail to ensure accuracy in data analysis and reporting
  • Ability to work with large data sets and databases
  • Flexibility and adaptability to thrive in a fast-paced and constantly changing environment
  • Commitment to continuous learning and upskilling to stay current with the latest tools and technologies in data analysis

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