Assistant Manager – Risk

Description
GlobalLogic is seeking a highly experienced Fraud Risk – Assistant Manager to lead fraud prevention, investigation, and mitigation efforts across our operations. The ideal candidate will have a strong background in fraud risk management, with proven leadership experience, analytical expertise, and a deep understanding of fraud patterns within payments and digital platforms.

Requirements

• Graduate degree in Finance, Risk Management, Computer Science, or a related field.
• 8+ years of experience in fraud risk management, operations, or investigations.
• Minimum 5 years in a leadership role, overseeing SMEs or analysts in fraud or risk operations.
• Prior experience working with global stakeholders or in a multinational environment.
• Strong understanding of fraud typologies like Account Takeovers(ATO),Voucher Abuse,Chargebacks, Spoofed Domains
• Other advanced payment fraud techniques
• Familiarity with domains and hosting environments (e.g., GoDaddy), and fraud vectors related to spoofed websites.
• Hands-on skills in Excel / Google Sheets, Data visualization tools (e.g., Power BI, Tableau), Basic SQL (a plus)
• Strong analytical thinking and problem-solving capabilities.
• Proven ability to identify fraud patterns, perform Root Cause Analysis (RCA), and drive mitigation strategies.
• Excellent written and verbal communication skills for reporting, stakeholder management, and cross-functional collaboration.

Job responsibilities

• Responsible for managing a team of at least 100+ members, focusing on Quality Management, Product Management, and Process Management.
• Lead a team of SMEs/Consultants, ensuring timely and accurate investigation of fraud cases.
• Provide regular coaching, performance feedback, and manage daily task allocation to ensure team efficiency and alignment with business goals.
• Supervise end-to-end fraud case handling, including Account Takeovers (ATOs), fake profiles, suspicious domain activity, and payment anomalies (e.g., chargebacks, voucher abuse).
• Ensure comprehensive Root Cause Analysis (RCA) and impact assessment for high-risk incidents.
• Oversee global Know Your Business (KYB) and Know Your Customer (KYC) processes.
• Ensure legitimate and compliant onboarding of users and businesses, minimizing risk exposure.
• Monitor evolving fraud trends through device signals, behavior anomalies, and user activity patterns.
• Utilize data dashboards and analytical tools to extract actionable insights and proactively manage risk.
• Collaborate with cross-functional teams (Policy, Product, Legal, Engineering, etc.).
• Represent the fraud team in global forums, client interactions, and strategic discussions.
• Maintain, review, and update Standard Operating Procedures (SOPs) and risk management processes in alignment with emerging fraud trends and business needs.
• Deliver structured reports and key fraud insights to senior leadership.
• Support data-driven decision-making through clear and timely communication of investigation outcomes and risk signals.

What we offer

Culture of caring.
At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development.
We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work.
GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility.
We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way

High-trust organization.
We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.