Senior Service Executive

12 hours ago

Nashik, Maharashtra, India Lucy Electric Full time ₹ 65,00,000 - ₹ 85,00,000 per year

JobPurpose

To update, monitor and analyse the status /data of repairing activity /customer complaints.

To handle a team of people and manage the daily plan for the activity.

To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support.

To ensure the activity is being carried out in controlled way and to quality standard.

To track, update, monitor and explore the RMU footprints to generate Service and spares revenue.

JobContext

Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.

  • Providing commissioning and after sales service support to customer on site in all regions.
  • Prepare the weekly/monthly plan for repairing units received at factory.
  • Training to field staff- Lucy Employees and customers
  • Monitor and resolve the customer complaints at site in all regions.
  • Tendering and quote for out of warranty refurbishments and spares
  • Ensure works are carried out and monitor the quality of work being done on site.
  • Communication with the customer for corrective and preventive actions.
  • To track and generate the Service and spares revenue.

JobDimensions

This position will report to AGM- After Sales Service and will be based at Nashik.

KeyAccountabilities

These will include:

  • Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location.
  • Managing the Service function rework actions and lead the service team for this activity.
  • Schedule and organize the manpower to ensure immediate support to customers.
  • Schedule and organize the manpower to ensure proper scheduling of repairing units, both under warranty and Non warranty.
  • Monitor and daily reporting of the status of customer complaints.
  • Communicate with the customer for complaint acknowledgement, support, and resolution with CAPA.

Qualifications,Experience&Skills

  • Bachelor's Degree Engineering (Electrical) /DME with minimum 5~9 years' experience in After sales- Commissioning, Services & Spares in similar industries.
  • Customer management and Operations.
  • Technical knowledge for electrical switchgear and distribution network.

BehaviouralCompetencies

  • Focus on delivery, Team and business development.
  • Time Management.
  • Good communication skills

Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.

  • Executive, Medical Services

    2 weeks ago

    Nashik, Maharashtra, India HealthCare Global Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    WHATSAPP, HR BOT : | Only Doctors: BAMS / BUMS / BHMS / BDS / BPT are eligible for this role.Company DescriptionHealthCare Global Enterprises Ltd, headquartered in Bangalore, is India's largest Cancer Care Provider. It operates a network of 21 cancer centers, 4 multispecialty centres, and 8 daycare centres nationwide, focused on delivering comprehensive...

  • Executive, Medical Services

    5 days ago

    Nashik, Maharashtra, India HCG Manavata Cancer Centre Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    WALK IN INTERVIEW: 12 NOON - 6 PMWHATSAPP HR BOT: 1. VACANCY: EXECUTIVE, MEDICAL SERVICES CUM OPERATIONS2. NUMBER OF VACANT POSITIONS: 23. CTC: UPTO RS 45,000 PER MONTH4. REQUIREMENTS: MBBS / BAMS / BHMS / BUMS / BDS / BPT / WITH ADDITIONAL QUALIFICATION IN HOSPITAL MANAGEMENT / ADMINISTRATION.5. FULL TIME JOB6. FRESHERS ARE ENCOURAGED TO APPLY.7....

  • F & B Service: Executive

    8 hours ago

    Nashik, Maharashtra, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a highly skilled and experienced Executive to join our team in the Hospitality industry. The ideal candidate will have a strong background in Food and Beverage Service, with excellent communication and customer service skills.Roles and ResponsibilityManage daily operations of the food and beverage service department.Coordinate with kitchen...

  • Site Service Engineer

    5 days ago

    Nashik, Maharashtra, India 7f5baebb-f703-4a1a-935e-3013a781d4b9 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Senior Site ManagerYour Role...

  • Service Engineer

    2 days ago

    Nashik, Maharashtra, India ABB Full time ₹ 60,000 - ₹ 80,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Service Team Leader Your...

  • Field Service Engineer

    3 days ago

    Nashik, Maharashtra, India 7f5baebb-f703-4a1a-935e-3013a781d4b9 Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Field Service EngineerYour...

  • Field Service Engineer

    2 weeks ago

    Nashik, Maharashtra, India 7f5baebb-f703-4a1a-935e-3013a781d4b9 Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Service Team LeaderYour Role...

  • Field Service Engineer

    2 weeks ago

    Nashik, Maharashtra, India ABB Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Service Coordinator  Your...

  • Field Service Engineer

    2 weeks ago

    Nashik, Maharashtra, India ABB Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Service Team LeaderYour role...

  • Field Service Engineer

    2 weeks ago

    Nashik, Maharashtra, India ABB Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Service Team Leader Your...