Lead Engineer, Observability

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Summary of the role:

You will be part of the Observability Engineering Team within the Levi's Shared Platform & Services Technology Organization—a group committed to delivering end-to-end visibility, actionable insights, and operational excellence across our digital ecosystem. The team's mission is to empower engineering squads with the data, dashboards, and analytics they need to detect, diagnose, and resolve issues faster—ultimately improving reliability, performance, and customer experience.

This role offers a unique opportunity for individuals who are passionate about Observability, Site Reliability, and Data-Driven Engineering to shape how Levi's measures and manages its digital systems. You will play a key role in adoption of AI within our Observability capabilities and advancing Levi's Observability Strategy—driving proactive monitoring, intelligent alerting, and continuous improvement across our platforms and services.

As a member of the Observability Engineering Team, you will join a growing community focused on building a culture of visibility, accountability, and performance excellence, enabling Levi's engineering squads to move with confidence and speed in our ongoing digital transformation journey.

About the role:

• Design, build, and maintain end-to-end observability solutions covering metrics, logs, traces, synthetic monitoring, real user monitoring (RUM), and business telemetry using New Relic and modern cloud-native monitoring services.

• Develop and implement instrumentation of Observability standards for microservices, APIs, front-end, and legacy systems, ensuring consistent visibility across hybrid-cloud environments.

• Integrate observability into CI/CD and GitOps workflows, enabling automated monitoring, alerting, and feedback loops throughout the software delivery pipeline.

• Lead cross-functional collaboration with platform, Developer Velocity and application teams to establish scalable monitoring architectures and operational excellence practices.

• Drive reliability engineering initiatives by leading root cause analysis, incident retrospectives, and performance optimization to reduce MTTR and enhance overall system resilience.

• Evaluate, select, and implement next-generation observability tools and frameworks aligned with enterprise architecture, security, and scalability goals.

• Mentor and guide engineering teams on observability best practices, fostering a data-driven, performance-oriented culture across the technology organization.

• Establish and advance observability governance and maturity models, ensuring compliance with SLAs.

• Partner with technology and business leadership to translate observability insights into actionable improvements driving product quality, developer velocity, and operational efficiency.

About you:

• 12+ years of total IT industry experience with a strong focus on Observability and monitoring solutions.

• 7+ years of solid hands-on experience in administrating, managing and integrating the New Relic Solutions in GCP , Azure & AWS Cloud.

• Experience in managing Observability Solutions like Datadog , Dynatrace , Grafana , Prometheus etc.

• Deep understanding of the "Four pillars" of Observability—Metrics, Events, Logs, and Traces—and how they interconnect to drive reliability and performance insights.

• Strong background in distributed systems, microservices, and containerized applications (Kubernetes, EKS, Docker, service mesh architectures).

• Knowledge of automation, CI/CD, and DevSecOps practices in integrating observability into modern delivery pipelines.

• Excellent communication, collaboration & leadership skills with the ability to translate business observability needs into technical solutions

• Strong troubleshooting, analytical and problem-solving abilities and.

• Understanding of SDLC, Agile Practices & ITIL Frameworks.

• Technical Certifications highly preferred: New Relic Certified Reliability Engineer, New Relic verified Foundation, New Relic Certified Performance Engineer.

Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:

• Complimentary preventive health check-up for you & your spouse

• OPD coverage

• Best in class leave plan including paternity & family care leaves

• Counselling sessions to prioritize mental well-being

• Exclusive discount vouchers on Levi's products

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.