Operations Officer

Job Description
To ensure safe and efficient operations of the depot, including timely replenishment of stocks, unloading of rakes, quality assurance during storage, and accurate dispatch planning. The role supports customer satisfaction and organizational profitability through error-free billing, compliance, and coordination with internal and external stakeholders.

Responsibilities
About Nayara Energy:
Nayara Energy is a new-age downstream energy and petrochemicals company with a formidable presence spanning across the entire hydrocarbon value chain, from Refining to Retail. Nayara Energy operates in India for India driven by a relentless commitment to fuel the nation's energy aspirations. At the heart of our operations lies the Vadinar refinery, India's second-largest single-site refinery with a capacity of 20MMTPA.With over 6,300 Retail Outlets, we cater to the need for reliable and safe mobility across the length and breadth of the country. We have adopted a phase wise asset development strategy to enter the petrochemicals sector which will be a significant step in our crude to chemicals journey. Through sustainable development projects in Health and Nutrition, Education and Skill Development, and Sustainable Livelihoods, Nayara Energy enhances the quality of life in the communities it operates in. Delivering value for all our stakeholders is at the very core of our beliefs and we are committed to providing the energy that fuels the dreams of our employees, customers, partners and communities
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Job Purpose**
To ensure safe and efficient operations of the depot, including timely replenishment of stocks, unloading of rakes, quality assurance during storage, and accurate dispatch planning. The role supports customer satisfaction and organizational profitability through error-free billing, compliance, and coordination with internal and external stakeholders.

QUALITY MANAGEMENT SYSTEM

• Planning
• Coordinate with operations officers to ensure full demand fulfilment from the Sales Team.
• Plan tank wagon unloading and receipt tank line-ups.
• Optimize utilization of resources and facilities including manpower, equipment, and fleet.
• Plan receipt and dispatch from tanks and sequence pump operations in coordination with Shift In charge.
• Ensure strict adherence to SOPs and work instructions during shifts.
• Demand Fulfilment
• Coordinate with stakeholders to meet full demand from Sales Team and OMCs.
• Initiate amendment requests in NIIMS to meet demand economically.
• Execute indents timely as per linkage plans.
• Ensure availability of quality fleet aligned with sales projections.
• Verify invoice correctness before dispatch (quantity, product, price, tax).
• Ensure TT loading follows laid-down procedures and checks.
• Reconciliation
• Conduct daily dispatch reconciliation with OMCs.
• Monitor dispatches against MDP; stop dispatch if MDP quantity is exhausted and escalate to Operations Manager.
• Sign Product JC with OMCs at agreed frequency.
• Ensure error-free invoicing and quality checks as per IQCM.
• Quality and Quantity Assurance
• Ensure product receipt meets IQCM, Product Acceptance Manual, and supplier specifications.
• Stop unloading/loading if quality deviations are observed.
• Reject TTs failing pre-load checks.
• Ensure proper hose connections and line-ups as per wagon product details.
• Conduct random dips to monitor bay performance.
• Verify density in invoice matches loading density.
• Retain samples and address Q&Q issues promptly.
• Meter Monitoring & Ethanol Handling
• Monitor gantry meter performance; stop bay operations if abnormal variations are detected.
• Ensure proactive verification and maintenance of meters.
• Handle ethanol receipt, sampling, testing, unloading, and blending with MS.
• Reject ethanol not meeting mandatory QC requirements and escalate.
• Management
• Implement systems, policies, and procedures during shifts to achieve operational targets.
• Take necessary deviations in coordination with Shift In charge for exceptional cases.
• Monitor meter performance and ensure product quality.
• Review lab analysis and take corrective actions as needed.
• Follow up on shift-wise implementation of systems and policies.

CUSTOMER SATISFACTION

• Handling Customer

Ensure customer confidence and satisfaction.

Stop activities/loading not meeting customer expectations or agreed terms.

Address customer concerns promptly and take corrective actions.

Collect and act on regular customer feedback.

HSSE

• HSSE Systems, Policies & Procedures
• Ensure adherence to safety and environmental procedures.
• Stop any activity violating SOPs or safety norms.
• Conduct regular training for TT crew and contract manpower.
• Participate in monthly safety timeouts, toolbox talks, mock drills, and incident reporting.
• Maintain logs and formats as per procedures.
• Ensure healthiness of fire water network, pump trials, and emergency readiness.
• Ensure VRU unit functionality and use of primary containment systems.
• Maintain drip-free operations across tank farm, gantry, rail siding, and pump house.
• Handle onsite emergencies in coordination with control room, tank farm, and installation teams.
• Maintain housekeeping across all operational areas.

COORDINATION

• Internal & External Coordination
• Coordinate with transporters for fleet requirements.
• Liaise with OMCs for timely indent execution.
• Work with IT for SAP/NIIMS issue resolution.
• Coordinate with Sales and Logistics teams for fleet and indent planning.
• Engage with Indian Railways and statutory bodies for rake placement and compliance.

MAINTENANCE OF RECORD & WORK PERMIT

• Documentation & Compliance
• Maintain records of tank wagon receipts and correspondence with Railways.
• Keep logbooks and documents aligned with IMS formats.
• Ensure implementation of work permit system for all maintenance and operational activities.

TRAINING & DEVELOPMENT

• Team Management
• Assign work activities and identify training needs.
• Ensure role clarity and provide on-the-job training.
• Evaluate competencies and coordinate training programs.
• Train SST contract staff and promote continuous skill development.

Key Decisions

• Made by Jobholder
• Fleet induction and utilization.
• Quality issue resolution and emergency handling.
• Sampling and product checks.
• Recommendations to Superior
• Facility augmentation and SOP deviations.
• Emergency escalations and corrective actions
• Financial Impact
• Minimize product losses during transit and handling.
• Ensure accurate JC and invoice preparation.
• Optimize resources and maintain depot safety and security.
• Stakeholder interactions
• Security, Control Room, Maintenance, Safety, Sales, Logistics, Installation Manager

Internal

• External
• Indian Railways
• OMCs / Customers
• Contractors
• Maintenance Agencies
• Statutory Bodies
• Transporters

Knowledge
Experience
- Minimum 5 years relevant experience; total 7–8 year

Skills

• Technical/Functional
• Tank wagon loading/unloading.
• Railway coordination
• Gantry and tank farm operations
• SAP SD/MM modules
• IQCM, OISD, ERDMP, T4S standards
• HSSE and statutory compliance
• Behavioural
• Ownership and decision-making
• Communication and negotiation
• Planning and organizing
• Customer focus
• Operational excellence
• Nurturing and team development

Working conditions

• Job Type: Full time
• Role Type: Working from office
• Travel requirement if any: As and when the need arises

Qualification
: Bachelor of Engineering with hands-on experience in POL depot operations

Qualifications
Bachelor of Engineering with hands-on experience in POL depot operations