ASPIRE Global Service Centre AI and Automation Technician

• Onsite role, India Delivery Centre / Belfast / Dublin
• Full time position, 3-5 days per week in office (not shift)
• Department: ASPIRE Managed Services
• Practice: Services Reliability Group

Role Summary:

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.

We are seeking an experienced and results-driven AI and Automation Technician who will be responsible for the delivery and ongoing management of automation and artificial intelligence initiatives for ASPIRE Managed Services.

This role will primarily be responsible for the design, and deployment of intelligent automation solutions to improve operational efficiency and productivity, enhance decision making, scale operations and deliver a competitive advantage in the market.

Key Responsibilities:

• Identify opportunities for AI and automation across all Managed Service functions, tooling and processes
• Delivery and technical implementation of automation and AI projects, including development, testing, deployment, and monitoring
• Ensure solutions are scalable, secure, and compliant with data privacy and ethical standards
• Evaluate and select appropriate tools, platforms, and vendors
• Collaborate with business units to understand pain points and co-create solutions
• Monitor performance and continuously optimise solutions
• Development of internal capabilities and knowledge sharing across teams

Qualifications

Skills, Education & Qualifications:

• Proven experience (2 years +) delivering automation and AI projects in a complex, multi-client or enterprise-scale managed services environment
• Technical expertise in Artificial Intelligence and Machine Learning, including:
• Supervised/unsupervised learning, deep learning, and natural language processing (NLP)
• Model development using frameworks such as TensorFlow, PyTorch, or scikit-learn
• Experience deploying AI models in production environments using MLOps principles (e.g., MLflow, Azure ML, SageMaker).
• Hands-on experience with automation and orchestration technologies, such as:
• Robotic Process Automation (RPA) platforms: UiPath, Blue Prism, Automation Anywhere
• IT process automation (ITPA) tools: ServiceNow Workflow/Orchestration, Microsoft Power Automate, Ansible, Terraform
• Integration using APIs and event-driven architectures (e.g., Kafka, Azure Event Grid)
• Proficiency in cloud-native AI and automation services in one of or more of public cloud platforms:
• Azure (Cognitive Services, Synapse, Logic Apps, Azure OpenAI)
• AWS (SageMaker, Lambda, Textract, Step Functions)
• GCP (Vertex AI, AutoML, Cloud Functions)
• Good knowledge of data architecture, governance, and AI ethics
• Excellent stakeholder engagement and communication skills, with the ability to:
• Translate complex AI and automation concepts into business value
• Promote a culture of innovation, experimentation, and continuous learning
• Strong communication, interpersonal, and problem-solving abilities
• Adaptability to evolving technologies and processes
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience