ServiceNow Developer
1 week ago
Job Title:
ServiceNow Developer (ITSM / ITOM / HRSD)
Location:
Hyderabad, India
Experience:
5+ years
Employment Type:
Full-Time
Work Mode:
Hybrid
Job Summary:
We are seeking an experienced and dynamic ServiceNow Consultant with hands-on expertise in
IT Service Management (ITSM)
,
IT Operations Management (ITOM)
, and
Human Resources Service Delivery (HRSD)
. The ideal candidate will be responsible for designing, developing, implementing, and supporting ServiceNow solutions to drive business efficiency across IT and HR functions.
Key Responsibilities:
ITSM (IT Service Management):
- Design and implement ServiceNow ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
- Customize forms, workflows, business rules, and UI actions to align with business requirements.
- Work with stakeholders to streamline and automate service management processes.
ITOM (IT Operations Management):
- Configure and deploy Discovery, CMDB, Event Management, and Service Mapping.
- Ensure accuracy and health of the CMDB by integrating discovery tools and third-party systems.
- Work with infrastructure and operations teams to monitor and manage the performance and availability of services.
HRSD (Human Resources Service Delivery):
- Design and implement HR Case Management, Employee Service Center, and Lifecycle Events.
- Collaborate with HR teams to automate processes related to onboarding, offboarding, and employee transitions.
- Ensure data privacy, role-based access, and compliance with HR policies.
Required Skills & Experience:
- 5+ years of hands-on experience in ServiceNow development and administration.
- Proven expertise in
ITSM, ITOM (Discovery, CMDB), and HRSD
modules. - Strong understanding of ServiceNow architecture and APIs.
- Experience with scripting (JavaScript, Glide), integration (REST/SOAP), and ServiceNow Studio.
- Familiarity with Agile/Scrum methodology and ITIL framework.
- Excellent problem-solving, communication, and documentation skills.
Preferred Qualifications:
- ServiceNow Certified System Administrator.
- ServiceNow Certified Implementation Specialist – ITSM/ITOM/HRSD.
- Experience with domain separation, multi-tenant environments, or large-scale ServiceNow implementations.
- Exposure to HR integrations with Workday, SAP SuccessFactors, or similar platforms.
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