ServiceNow Developer

1 week ago

Hyderabad, Telangana, India Nexusnow Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title:
ServiceNow Developer (ITSM / ITOM / HRSD)

Location:
Hyderabad, India

Experience:
5+ years

Employment Type:
Full-Time

Work Mode:
Hybrid

Job Summary:

We are seeking an experienced and dynamic ServiceNow Consultant with hands-on expertise in
IT Service Management (ITSM)
,
IT Operations Management (ITOM)
, and
Human Resources Service Delivery (HRSD)
. The ideal candidate will be responsible for designing, developing, implementing, and supporting ServiceNow solutions to drive business efficiency across IT and HR functions.

Key Responsibilities:

ITSM (IT Service Management):

  • Design and implement ServiceNow ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
  • Customize forms, workflows, business rules, and UI actions to align with business requirements.
  • Work with stakeholders to streamline and automate service management processes.

ITOM (IT Operations Management):

  • Configure and deploy Discovery, CMDB, Event Management, and Service Mapping.
  • Ensure accuracy and health of the CMDB by integrating discovery tools and third-party systems.
  • Work with infrastructure and operations teams to monitor and manage the performance and availability of services.

HRSD (Human Resources Service Delivery):

  • Design and implement HR Case Management, Employee Service Center, and Lifecycle Events.
  • Collaborate with HR teams to automate processes related to onboarding, offboarding, and employee transitions.
  • Ensure data privacy, role-based access, and compliance with HR policies.

Required Skills & Experience:

  • 5+ years of hands-on experience in ServiceNow development and administration.
  • Proven expertise in
    ITSM, ITOM (Discovery, CMDB), and HRSD
    modules.
  • Strong understanding of ServiceNow architecture and APIs.
  • Experience with scripting (JavaScript, Glide), integration (REST/SOAP), and ServiceNow Studio.
  • Familiarity with Agile/Scrum methodology and ITIL framework.
  • Excellent problem-solving, communication, and documentation skills.

Preferred Qualifications:

  • ServiceNow Certified System Administrator.
  • ServiceNow Certified Implementation Specialist – ITSM/ITOM/HRSD.
  • Experience with domain separation, multi-tenant environments, or large-scale ServiceNow implementations.
  • Exposure to HR integrations with Workday, SAP SuccessFactors, or similar platforms.

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