Service Engineering

2 weeks ago

Chennai, Tamil Nadu, India Nordex Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

REQUISITION ID:
10751

LOCATION:
Chennai

DEPARTRMENT:
Service Engineering India

Your Tasks

  • Own the AI-Guided Troubleshooting (GTS) app and related knowledge base/content management system as Business Product Owner, ensuring it delivers intuitive, intelligent support experiences for users
  • Act as the primary key user and subject matter expert of the GTS app, translating user feedback and operational needs into actionable product enhancements
  • Collaborate with cross-functional teams—IT, service engineering, regional support, and training—to ensure seamless integration and adoption of the GTS app
  • Drive the governance and lifecycle management of the knowledge base, ensuring content is AI-optimized, structured, and continuously updated
  • Facilitate collaboration across service regions, departments, and teams to ensure that the GTS app is being used effectively
  • Build and lead a knowledge community within Nordex Service to promote continuous knowledge documentation and GTS app usage
  • Monitor and analyze usage data and performance metrics to guide product decisions and demonstrate business impact.

YOUR PROFILE

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
  • Minimum 5 years of experience in project or product management, ideally in AI, digital tools, or knowledge management environments
  • Strong understanding of AI technologies (e.g., machine learning, recommendation systems) and their application in support or service contexts
  • Experience with content management systems, knowledge bases, and digital service platforms
  • Excellent communication and stakeholder management skills, with the ability to bridge technical and business perspectives
  • Analytical mindset with a passion for innovation, user experience, and continuous improvement
  • Familiarity with the wind energy sector or industrial service environments is a plus

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.

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