Telecaller

4 days ago

DCM Jaipur, India KBD Tax Solutions Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary:We are looking for an enthusiastic and skilled Telecaller to join our dynamic team. The ideal candidate will be responsible for making outbound calls, handling inbound queries, addressing customer concerns, and driving sales or service-related objectives. The role requires excellent communication skills, a customer-first attitude, and the ability to meet performance targets in a fast-paced environment.

  • Key Responsibilities:Outbound Calling: Make a high volume of outbound calls to prospective customers or leads, promoting products/services and identifying sales opportunities.
  • Inbound Support: Answer incoming calls from customers, addressing inquiries, providing product information, and resolving any issues in a timely manner.
  • Lead Generation & Follow-ups: Identify potential leads through conversations and follow up with customers to close deals or ensure satisfaction.
  • Sales Support (If applicable): Upsell and cross-sell additional products/services based on customer needs and preferences.
  • Customer Relationship Management: Build and maintain positive relationships with customers to ensure satisfaction, retention, and long-term loyalty.
  • Database Management: Accurately log customer interactions, maintain records of calls, and update customer details in the CRM system.
  • Problem Resolution: Handle customer complaints, troubleshoot problems, and offer solutions effectively and politely.
  • Meet Targets: Achieve daily, weekly, and monthly targets related to call volume, sales conversion, customer satisfaction, or other relevant KPIs.
  • Feedback Collection: Gather customer feedback and provide insights to the team or management for service improvement.
  • Compliance & Standards: Adhere to company policies, procedures, and quality standards to maintain a consistent and positive customer experience.
  • Skills & Qualifications:Education: High school diploma or equivalent; Bachelor's degree preferred.
  • Experience: Previous experience in telecalling, sales, or customer service is a plus but not mandatory.
  • Communication: Excellent verbal communication skills with the ability to communicate clearly and professionally.
  • Problem-Solving: Strong ability to handle customer complaints and resolve issues effectively.
  • Sales Skills (Optional): Previous experience in upselling or cross-selling will be an advantage.
  • Technical Proficiency: Familiarity with CRM software, call management systems, and basic computer applications (MS Office, Google Suite).
  • Target-Oriented: Ability to work in a fast-paced environment and meet performance targets consistently.
  • Language Proficiency: Fluency in [specify language(s)] is required. Additional languages are a plus.
  • Interpersonal Skills: Ability to build rapport with customers and work collaboratively with a team.
  • Personal Attributes:Patience & Empathy: Ability to handle challenging situations with calmness and empathy.
  • Detail-Oriented: Accuracy in logging customer information and following up on open queries or issues.
  • Adaptable: Willingness to learn, adapt to new processes, and work under pressure.
  • Positive Attitude: A professional, friendly demeanor with a focus on customer satisfaction.
  • What We Offer:Competitive salary and performance-based incentives
  • Training and development opportunities

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