Operations Officer

Global Reconciliation Group - NCT

Job Title: Global Reconciliation Group - NCT

Location: Bangalore, India

Role Description

The Operations Officer is responsible for the supervision of a GBS transaction processing team and plays an important role in facilitating communication between functional teams to share knowledge and good practice, and to foster a focus on process and performance efficiency. In some circumstances, the Operations Officer may also be responsible for building and managing relationships with the front office and other internal and external parties at an appropriate level, in particular around the more time critical, complex or regulated tasks.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Responsible for ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility
• Applies GBS and Business strategies and objectives across product and business lines within all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs
• Where appropriate, builds and maintains relationships with front office clients to provide a point of contact within the GBS functional team for time critical, complex or regulated tasks in particular
• Informs product / function development to ensure a superior offering in the face of changing client needs and market trends
• Ensures the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions
• Undertakes periodic reviews of the efficiency and effectiveness of operational processes within own area of responsibility to identify opportunities to eliminate waste and improve efficiency and performance
• Provides direction, support and guidance to direct reports and functional teams within own area of responsibility to create and foster an environment of continuous improvement

People Management

• Actively supports the COO strategy, plans and values, contributing to the achievement of a high performance culture. Personally contributes in an environment where people development is the number one priority
• Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution.
• Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment
• Highlights performance issues within the team, where appropriate, to drive for high performance

Your skills and experience

• Relevant experience in one or more specific technical areas, reconciliations experience will be an added advantage.
• Product and system knowledge in the product line
• Basic analytical skills, flexible regarding production problem solving
• Excellent communication skills, fluent in English and local language (written/verbal) as appropriate
• Ability to work in virtual teams and in a matrix organizations
• Excellent team worker, able to work in virtual global teams and a matrix organization
• Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering
• Open minded, able to share information, transfer knowledge and expertise to team members
• Experience in reconciliations and settlements process.
• Having knowledge on Trade life cycle will be an added advantage.

Education / Certification

• Bachelor Degree from an accredited college or university (or equivalent)

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.