Support Test Engineer

5 days ago

Ram Nagar Coimbatore Tamil Nadu, India Buson Digital Service Private Limited Full time ₹ 96,000 - ₹ 1,44,000 per year

Support Test Engineer - Manual and Automation

  • Serve as a first-contact support specialist, handling customer inquiries via tickets, chat, and email.
  • Conduct manual testing of features and workflows in parallel with support duties.
  • Run SQL queries to extract, analyze, and verify data patterns that assist troubleshooting and testing efforts.
  • Collaborate with engineering, product, and user-operations teams to escalate complex issues and share feedback.
  • Participate in structured on-call schedules and occasional weekend/holiday coverage.

Key Responsibilities

  • Respond promptly and professionally to customer queries; resolve or escalate appropriately
  • Analyze logs, reproduce user problems, using SQL and platform tools to gather context.
  • Design, execute, and document manual test cases for new and existing features.
  • Report bugs clearly and help confirm fixes during QA cycles.
  • Document customer and testing insights; propose process or product improvements.
  • Collaborate with cross-functional teams to maintain service quality and knowledge documentation.

Skills & Qualifications

  • Bachelor's degree in Computer Science, IT, or any technical discipline.
  • 0-6 months only preferred
  • Basic proficiency in SQL — SELECT, JOINs, filters — enough to query support logs and datasets.
  • Strong communication skills; comfortable interacting with customers and cross-functional teams
  • Highly motivated, problem-solving mindset; eager to learn product internals and testing frameworks.
  • Familiarity with writing test cases and reporting defects is a bonus.
  • Adaptable to shifting priorities, with a collaborative and humble approach.

Preferred Attributes

Internship or hands-on exposure to technical support, QA/testing, or database work.

Experience using ticketing systems (e.g., Jira, Zendesk), Slack, or support tools.

Job Type: Full-time

Pay: ₹10, ₹12,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Ram Nagar, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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