Support Test Engineer
6 days ago
Support Test Engineer - Manual and Automation
- Serve as a first-contact support specialist, handling customer inquiries via tickets, chat, and email.
- Conduct manual testing of features and workflows in parallel with support duties.
- Run SQL queries to extract, analyze, and verify data patterns that assist troubleshooting and testing efforts.
- Collaborate with engineering, product, and user-operations teams to escalate complex issues and share feedback.
- Participate in structured on-call schedules and occasional weekend/holiday coverage.
Key Responsibilities
- Respond promptly and professionally to customer queries; resolve or escalate appropriately
- Analyze logs, reproduce user problems, using SQL and platform tools to gather context.
- Design, execute, and document manual test cases for new and existing features.
- Report bugs clearly and help confirm fixes during QA cycles.
- Document customer and testing insights; propose process or product improvements.
- Collaborate with cross-functional teams to maintain service quality and knowledge documentation.
Skills & Qualifications
- Bachelor's degree in Computer Science, IT, or any technical discipline.
- 0-6 months only preferred
- Basic proficiency in SQL — SELECT, JOINs, filters — enough to query support logs and datasets.
- Strong communication skills; comfortable interacting with customers and cross-functional teams
- Highly motivated, problem-solving mindset; eager to learn product internals and testing frameworks.
- Familiarity with writing test cases and reporting defects is a bonus.
- Adaptable to shifting priorities, with a collaborative and humble approach.
Preferred Attributes
Internship or hands-on exposure to technical support, QA/testing, or database work.
Experience using ticketing systems (e.g., Jira, Zendesk), Slack, or support tools.
Job Type: Full-time
Pay: ₹10, ₹12,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Ram Nagar, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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