Mass Hiring For International Voice Process Associate

4 days ago

Bengaluru, Karnataka, India JobShop Full time ₹ 22,000 - ₹ 32,000 per year

*"Apply Once, Access the Best Call Center Jobs in Bangalore through JobShop"**

- Why limit yourself to one job opportunity? With JobShop, you can apply once and access call center roles from multiple leading companies in Bangalore. We partner with the best to offer competitive pay, excellent benefits, and career advancement for freshers and experienced professionals alike.

- Start a fulfilling career in BPO with Indias largest recruitment network for call centers. Apply now and step into a brighter future

Job Details:

Salary:

  • Freshers:22k
  • Experienced:32k
  • With saturday,Sun off
  • work location: Bommanahalli

Roles and Responsibilities

Handle customer calls to resolve their queries and concerns.

Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.

Maintain accurate records of all interactions with customers using CRM software.

Collaborate with internal teams to resolve complex customer issues that require escalation.

Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

0-5 years of experience in BPO industry or related field (education/CSR).

Excellent communication skills in English language (written & spoken).

Ability to work on rotational shifts including night shifts.

Strong problem-solving skills with attention to detail.

Willingness to learn new processes quickly

Call HR Adeeba / or visit to explore other open positions with us

Role: Non Tech Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

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