Site Reliability Developer 3

Description

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuni Within the Oracle Health (OHAI) organization, the new EHR and Clinical AI Agent cloud services are at the forefront of new generative AI services for healthcare organizations. Building on the success of the established Digital Assistant (ODA) product, EHR and AI Agent enable healthcare providers to leverage advanced AI technologies, together with voice commands, to reduce manual work and enable providers to focus on patient care.

Oracle Health EHR is expanding their OCI Operations team, and looking to bring in new Site Reliability Engineers.  As an SRE engineer, you will be engaged in solving technical challenges on an advanced OCI cloud service platform, focusing on areas such as reliability, scalability, resilience, security, and performance.  

You will define how to use latest technologies to optimize the operational efficiency of the service. You will gain a deep understanding of ChatBots, cognitive services, machine learning and analytics. You will work with a team pushing the boundaries of a scalable, self-healing, autonomous platform built on Kubernetes, Docker, Prometheus, and Grafana.   You will be exposed to a wide range of OCI cloud services and understand how we interact with many dependent services across the organization.  

Areas of responsibility

- Service Ownership

As part of the EHR/Clinial Agent team, you will be responsible for all operational aspects of the OCI services included in our portfolio.

Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of the Digital Assistant suite of products.

Own end-to-end availability, reliability, and performance of a Cloud Service

Participate in LiveSite operations, working rapidly to mitigate issues that may arise.

- Service Design

Designing and implement solutions for rolling out software and security updates with zero downtime

Partner with development and product management to build and maintain platform and automation frameworks to ensure maximum up-time and predictability, preventing outages and service interruptions or degradation

Analyze system failures and developing rapid response processes  

- Operations engineering

Evaluate the operation of cloud service deployments across commercial and government datacenters

Monitor the degradation of the service and dependencies under load, and implement solutions to ensure high availability to our customers

Analyse resource utilization and scaling requirements in a high-end production system

Resolve security vulnerabilities to conform to corporate and government security standards.

- Automation

Building on your understanding of automation and orchestration principles, you will be identifying opportunities to automate SRE procedures in production environments

The solution implemented will be designed to minimize the possibility of errors being introduced into the system

- Technical expertise

Handle complex, critical issues encountered in production environments, drawing on your accumulated technical knowledge to rapidly identify the issues and apply steps to mitigate.

Develop an understanding of the underlying AI technologies used to implement the Clinical Digital Assistant service 

As an SME, you will be called in to handle major incidents, and your understanding of the architecture and dependent services will position you to apply mitigations to resolve the issue quickly, then working with development to assist implementing preventative actions.

Career Level - IC3

Requirements 

5+ years of professional experience as a Site Reliability Engineer or equivalent experience. 

BS or MS in Information Technology/Computer System Engineering, or equivalent 

Excellent team skills, can-do attitude, focus on quality. 

Strong trouble shooting capabilities targeting complicated problems in remote systems 

Experience with production operations and best practices for deploying quality code in production. 

Experience with public cloud (OCI, AWS, GCP, Azure). 

Experience and working knowledge in Python, Perl and/or Shell Scripting. 

Knowledge of Infrastructure as Code (IaaC) like Shepherd and Terraform. 

Experience with public cloud managed Kubernetes. 

Experience with cloud-native administration and monitoring/alerting technologies such as Docker, Helm, Prometheus, Grafana, EFK/ELK, Jaeger, or similar technologies. 

Knowledge of version control using Git. 

Experience in Linux/Unix environment ng.

Responsibilities

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

Qualifications

Career Level - IC3

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