Back Office Executive

Job description:

Position: Back Office Executive (OTA Management)

Company: GoRoomGo Pvt. Ltd.

Location: 915A PS QUBE, Action Area IID, Rajarhat, New Town, Kolkata

Google Map Location:

Job Type: Full-Time

About Us:

GoRoomGo is a leading online travel booking brand providing a range of choices for the best hotels at the most affordable prices. Our core value differentiator is the most trusted user experience, be it in terms of quickest search and booking, fastest payments, settlement or refund processes. Through GoRoomGo, our customers enjoy a standard stay experience at certified hotel properties. With the best of our services and customer satisfaction – GoRoomGo is the number one choice for new India on the move.

Position Overview:

We are seeking a dynamic and highly organized Onboarding Executive to join our team. As an Onboarding Executive, you will be responsible for managing the smooth and efficient onboarding process for new tenants, ensuring they have all the necessary information, tools, and resources to settle in. You will serve as the primary point of contact for new guests, guiding them through the company's procedures, and ensuring a positive first impression of GoRoomGo.

Key Responsibilities:

Onboarding Coordination:

• Manage the end-to-end onboarding process for new tenants, including documentation, property walkthroughs, and orientation.
• Ensure timely and complete collection of tenant information and agreements.
• Ensure all required documentation (e.g., ID proof, agreement, payment receipts) is completed and submitted.

Customer Interaction & Communication:

• Serve as the main point of contact for new tenants during their onboarding journey.
• Address and resolve any concerns or queries tenants may have regarding the property, amenities, or processes.
• Provide a clear and friendly communication to guide tenants through the entire onboarding experience.

System & Data Management:

• Update and maintain the company's onboarding systems with relevant tenant details and status.
• Assist in updating the database with important tenant information and make sure the system is up to date.

Collaboration with Other Teams:

• Collaborate with the sales, operations, and property management teams to ensure seamless tenant experiences.
• Coordinate with housekeeping and maintenance teams to ensure the property is ready for new tenants.

Feedback Collection & Improvement:

• Gather feedback from tenants post-onboarding and identify areas for process improvement.
• Help create and implement best practices to improve the overall tenant onboarding experience.

Documentation & Compliance:

• Ensure all onboarding procedures comply with company policies and legal requirements.
• Maintain accurate records of all documents related to tenant onboarding.

Qualifications:

• Experience: No prior experience is required, but experience in data entry, online listings, or the hospitality industry is a plus.

a. Strong attention to detail

b. Ability to follow guidelines and instructions accurately

c. Basic knowledge of using online platforms and Microsoft Office (Excel, Word)

d. Good internet connection and a computer/laptop to perform tasks efficiently

• Work Ethic: Ability to work independently, manage time effectively, and meet deadlines.
• Communication Skills: Strong written communication skills in English.

Compensation:

• Salary Will be 8,000 to 15,000 per month.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their relevant experience to or We look forward to hearing from you

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Internet reimbursement
• Paid time off

Ability to commute/relocate:

• New Town, Kolkata, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Location:

• New Town, Kolkata, West Bengal (Required)

Work Location: In person