Tpa Coordinator(Back office Executive)

1 day ago


Pune, Maharashtra, India Indus Health Plus Full time

Indus Health Plus Private Limited

Job Description

Job Title : TP Caller customer care

Work Location : Pune

Division/Department Customer Care

Reports To: TL

Full-time

Part-time

Job Description

Key Responsibilities:

Make outbound calls to existing customers to explain the treatment package plans

Explain the benefits, inclusions along with the Terms and conditions

Address customer concerns and retain

Cross sell health checkup packages

Coordinate with internal teams

Ensure correct capture of customer consent and details on system

Follow up with customers

Share payment links and guide customers through online/offline payment processes

Meet sales targets, call quality and TAT benchmarks

Education and/or Work Experience Requirements:

  • Education: Graduate in any discipline
  • Experience: 1-2 years of experience in retentions/ TPA
  • Skills:

    Excellent communication & persuasion skills

    Comfortable with targets and outbound calling

    Basic computer skills (CRM, MS Excel)


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