Servicenow Solution Architect

3 days ago

Bengaluru Chennai Hyderabad, India Tata Consultancy Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Dear Candidate,

Greetings from TATA CONSULTANCY SERVICES LIMITED

Thank you for exploring career opportunities with Asia's largest IT company.

Exciting # Job Opportunities for # Experienced Professionals

TCS IS HIRING FOR SERVICENOW SOLUTION ARCHITECT

Role: ARCHITECT/SENIOR LEAD

Desired Experience Range: 6-12

Mode of Interview: ONLINE

Location: PAN INDIA

JOB DESCRIPTION

Technical Competency

  • Experience as a Senior Technical Lead / Architect.
  • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
  • Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
  • Experience in ServiceNow custom application design and development
  • Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
  • Experience on ITSM migraton / consolidations
  • Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
  • Mentor and share technical knowledge/guidance to team.
  • Design technical solutions based on customer requirements and convert to functional requirements.
  • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
  • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
  • Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.
  • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation

Behavioral competency

  • Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management.
  • Strong abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
  • Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
  • Evaluate the tool stability and performance and provide recommendations
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).
  • Review and do proactive analyze and resolve application issues as needed.
  • Define and document best practices and strategies regarding application deployment and infrastructure maintenance
  • Knowledge on new ServiceNow modules (HRSD, SecOps, GRC, CSM, ITBM, etc.)
  • TOGAF or any equivalent certification preferred

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