Field Service Engineer

Job Description

Summary

We are looking for a proactive Field Service Engineer to be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to Patient Care Solutions (PCS) modality including Patient Monitoring, Anesthesia & Respiratory Care, Diagnostic Cardiology in Bucharest, Romania and designated area.

Responsibilities

• Troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment.
• Owning customer issues from dispatch or identification of issue to resolution. Proactively engaging with other team members to ensure they are always aware of status of all issues for their designated customers.
• Maintaining all models specific to a modalitys in the assigned area.
• Performing total system level troubleshooting on complex multi-symptom problems.
• Communicating clearly with end-users and department managers on equipment status; maintain customer satisfaction.
• Effectively communicating and partner with teammates and colleagues.
• Assisting in Account Sales visits, help train others where necessary, and identifying Sales opportunities and communicate them to account team.
• Assisting in the growth and direction of business in geographic area.
• Maintaining regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partnering with the customers and recommend value-added services that will help the customer run their business more efficiently.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

Qualifications/Requirements

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience (ideally within PCS medical devices).
• Technical analytical skills.
• Ability to work independently with minimum supervision, high work standards and quality.
• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.
• Fluency in English and Romanian.
• Valid driving license B category valid for Romania, active driving experience.
• No restriction to work in high magnetic field area.

Desired Characteristics

• High work standards and quality.
• Shows Initiative and motivation.
• Plans and organizes work effectively, self-motivated.
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information

Relocation Assistance Provided: No
Locations - Location: Bucharest, Bucureti, Romania, 020276

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