Staff Specialist Technical Support Analyst

2 days ago

Pune, Maharashtra, India BMC Software Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Roles and Responsibility

  • Provide technical support and assistance to customers via phone, email, or chat.
  • Troubleshoot and resolve complex technical issues related to software products.
  • Collaborate with internal teams to identify and implement solutions for customer requests and problems.
  • Develop and maintain technical documentation and knowledge base articles.
  • Analyze customer feedback and provide recommendations for process improvements.
  • Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

  • Strong understanding of software product development life cycles.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Experience with technical support tools and technologies, such as ticketing systems and incident management software.
  • Ability to analyze complex technical issues and develop creative solutions.
  • Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.
  • Familiarity with agile development methodologies and version control systems is desirable.

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