
Team Lead
18 hours ago
Job Title: Customer Support Team Lead
Key Responsibilities:
- Supervise and support a team of Customer Support Executives.
- Monitor daily operations and team performance metrics.
- Handle escalated customer issues and ensure timely resolution.
- Conduct regular coaching, training, and performance reviews.
- Ensure adherence to SOPs and continuous process improvements.
- Collaborate with internal teams to resolve technical or account-related concerns.
- Foster a positive, accountable, and customer-centric team culture.
Requirements:
- Minimum 2–3 years in customer support, operations, or related roles; 6–12 months in a team lead or senior associate position.
- Prior experience in a senior or team lead role preferred.
- Must have experience in leading team of 5-10 members.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and team management abilities.
- Ability to work under pressure in a fast-paced environment.
Nice to Have:
- Experience in fintech, digital recharge payments.
- Exposure to quality audits and reporting.
- Basic data skills (Excel, Google Sheets) for tracking performance.
Job Type: Full-time
Pay: ₹32, ₹38,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- Any exposure with Telecom Industry, Payment Gateway and Recharge Payments?
Experience:
- Team lead: 1 year (Required)
Language:
- English (Required)
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