Solutions and Product Architect

2 weeks ago

Noida, Uttar Pradesh, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Your Role 

Capgemini Business Services is a client facing practice which helps clients to transform their Customer Experience Functions to meet the changing demands of the business. This includes transforming the customer service operations, addressing the people implications of strategic change initiatives, build organisational capability and talent and transform their Customer Operations to meet the changing demands of the business.

Our practice has responsibility for three customer facing areasContact Centre, Marketing Operations and Sales Operations. As one of the biggest consulting, technology, and outsourcing companies globally, our Intelligent Customer Operations practice is critical to our growth agenda and is always delivered integrated with Cloud Technology, Automation and Data Analytics.

Your Profile 

- Subject matter expertise and demonstrated skills.
- Customer Experience and Contact centre business outsourcing solutioning for third party for Global client (Not IT or Technology or Telco).
- Cross sectoral experience including Manufacturing, CPRD, Utilities, Financial services, and Healthcare.
- Designing and delivering a digital Customer Experience operating model including the role of a Shared Services/Outsourcing partner
- Experience in completing Customer experience/ Contact Centre Transformation projects for Global BPO clients. Experience of commercial modelling and Sizing including Contact Centre Labor Solutioning
- Good understanding of and experience with the latest Technology trends in the market

What you"ll love about working here 

You can shape yourcareer with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

You will have theopportunity to learn on one of the industry"s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you canbring your original self to work .

Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internalsports events , yoga challenges, or marathons.

At Capgemini, you can work oncutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

About Capgemini

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