
Service Site Engineer
2 weeks ago
Job Description Site Engineer After sales & Service
Key Responsibilities:
Pre-Installation & Documentation:
Support Sales Team with pre-wall opening checks.
- Conduct KOM (Kick-Off Meeting) before project installation.
Collect and maintain project documentation: PO, WO, approved drawings, schedule, and SO with start and end dates.
Material Handling & Site Coordination:
Monitor unloading of materials, GRN process, and material handover to service partners.
Provide timely updates on site progress and DPR (Daily Progress Reports) to HO and customers.
Project Execution:
Ensure timely installation, handover, and project closure as per OTE.
Minimize QAR (Quality Acceptance Rate), TAT (Turnaround Time), and conduct QC/IC inspections.
Customer Engagement & Feedback:
Collect and act on customer surveys, feedback, and requirements for AMC/PM/spares.
Audit & Partner Management:
Propose and evaluate SPs (Service Partners) / Dealer Channel Partners quarterly through process audits.
Conduct performance audits, product campaigns, and visit key customers.
Training & Knowledge Sharing:
Conduct KSP (Knowledge Sharing Programs) on installation, troubleshooting, and spares training for internal teams and authorized contract
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