Client Experience Insights Manager

Client Experience Insights Manager

Description ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and build jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we believe, how we do things .and how we help our people fulfil their potential. We adopt diversity and actively seek to attract individuals witoutstandingue backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and exciting experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and exciting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

As a Client Experience Insights Manager, you will transform client feedback and behavioural data into compelling, data-driven stories that advise strategic decisions. Your core focus will be on building insightful dashboards and delivering high-impact presentations that bring clarity to datasets captured through survey. This role is ideal for someone who combines analytical expertise with a talent for visual storytelling and stakeholder engagement.

• Craft and maintain dashboards that visualize key client experience metrics and trends.
• Prepare executive-level presentations that translate data into clear, actionable insights.
• Analyze client feedback and happiness scores to identify opportunities for improvement.
• Ensure consistent and timely delivery of client experience insights in form of report presentations
• Build data-driven narratives that help stakeholders understand the "why" behind client scores and sentiments.
• Benchmark client experience performance against industry standards and competitors.

• Strong proficiency in data visualization tools (e.g., Power BI, Tableau, Excel).
• Experience in preparing impactful reports and presentations for senior stakeholders.
• Ability to synthesize large datasets into meaningful, story-driven insights.
• Shown understanding of customer experience metrics and methodologies.
• Excellent communication and stakeholder engagement skills.

• Familiarity with survey platforms (e.g., Qualtrics, Survey Monkey, etc.).
• Proven understanding of research methodologies (e.g., survey design, sampling, qualitative analysis)
• Knowledge of statistical analysis or predictive modelling.
• Storytelling mindset with a passion for making data accessible and engaging.
• Detail-oriented and highly organized.
• Collaborative and proactive in driving cross-functional alignment.
• Empathetic approach to understanding client needs and behaviours.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.