Store Supervisor

1 day ago

Parvat Patiya Surat, India MJ Auto Sales and Service Full time ₹ 3,00,000 - ₹ 6,00,000 per year

That's quite a broad title A Service Supervisor is generally a leadership role focused on overseeing the daily operations and staff of a specific service department. This could be in customer service, a technical service field (like mechanics or IT), or even social services.

Here is a breakdown of the key responsibilities, skills, and areas of focus, typically in a customer service context, as that's very common:

Key Duties of a Service SupervisorThe role is a mix of management, problem-solving, and quality assurance. You're the bridge between the frontline team and senior management.

  • Team Leadership & Management:
  • Supervising, guiding, and motivating a team of service staff or technicians.
  • Creating and managing work schedules and assignments to ensure coverage and efficiency.
  • Conducting performance reviews, providing coaching, and coordinating training for new hires and existing staff.
  • Customer Issue Resolution:
  • Handling escalated customer complaints or complex issues that the frontline team couldn't resolve (sometimes involving very unhappy people—good luck).
  • Ensuring customer inquiries are resolved promptly, efficiently, and to a high standard of satisfaction.
  • Operational Oversight & Quality:
  • Monitoring team performance using key metrics (KPIs) like response time, resolution time, and customer satisfaction scores (CSAT).
  • Developing and implementing improved service policies and procedures to enhance efficiency and customer experience.
  • Ensuring compliance with company policies and industry regulations.
  • Reporting:
  • Preparing reports on team performance, service metrics, and customer feedback for senior management.

Essential Skills for the RoleYou need to be a people-person who can also handle data and make tough calls.

  • Strong Leadership: The ability to motivate, coach, and manage a team effectively.
  • Excellent Communication: Clear verbal and written skills for dealing with staff, customers, and management.
  • Problem-Solving: Critical thinking to quickly and effectively resolve complex issues and implement process changes.
  • Patience and Empathy: Especially when dealing with frustrated customers or team members who need guidance.
  • Organizational Skills: For managing multiple tasks, schedules, and maintaining detailed records.

The Quick SummaryA Service Supervisor is essentially the person who keeps the service wheels turning, makes sure the team is well-oiled, and is the ultimate backstop when things go sideways with a customer.

Would you like to know more about the typical qualifications needed for this role, or perhaps the responsibilities for a Service Supervisor in a specific industry (like automotive or IT)?

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