SCCM and Intune Engineer

Our Mission Statement

Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.

We need individuals that:

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.

Primary skills & Non-negotiable Requirements:

Microsoft SCCM/Intune Engineer will be responsible for managing and maintaining various Microsoft SCCM/Intune environment and play a vital role in ensuring effective deployment, configuration, migration and ongoing management of Microsoft SCCM for devices to maintain its security and compliance which includes - Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in Windows & Cloud Endpoint\Microsoft Intune\ConfigMgr, Azure Active Directory, and other cloud-based services and platforms.

The role requires in-depth knowledge in several of the following technology areas:

• Ability to Configure, implement and troubleshooting skills around Intune Enrolment, Policy\Profile deployment, Application Management, Device compliance, Device Configuration, Endpoint Security Profiles\Polices and Intune reporting to ensure compliance with organizational standards and security requirements.
• Deep knowledge of solution architecture, design, implementation, and/or support of Cloud /collaboration/unified environments.
• Experience with Windows 10\11, iOS, Android, and MacOS devices, as well as their configuration and management options in both Intune service & client\Device perspective.
• Awareness on Linux onboarding to Intune
• Experience with Mobile Device Management and Mobile Application Management in Intune. Fair understanding of third-party solutions (Airwatch, Mobile Iron, Munki tool etc)
• Experience with Migrations to Intune example: - Migrating JAMF to Intune to manage MAC devices, MAC app migration to Intune.
• Proficient in Skills related to Intune like –
  Conditional Access
  ,
  Scripts & remediations,
  Group Policy Analytics
  ,
  Proactive remediation
  ,
  Autopilot
  ,
  Log analytics workspace
  ,
  Autopatch
  ,
  Windows Update for Business Reports, Co-management Workloads.
• Excellent in Intune Suite - Advanced Analytics, Remote Help, Endpoint Privilege Management, Microsoft Tunnel for Mobile App Management, Advanced App Management, Specialty device management, Awareness on Intune Cloud PKI.
• Stay up to date with Microsoft Intune updates, new features, and industry trends to provide recommendations for improvements and enhancements.
• Good in concepts of Windows 365 Cloud PCs, Microsoft Defender for Endpoint.
• Good knowledge around Azure Identity and Access management - Azure Entra ID
• Microsoft Graph API skills & ready to customize solutions around Intune Management & reporting along with PowerBI\dashboard Integration and experience in KQL queries for Log Analytics ex: WufB reports.
• Experience in
  System Center Configuration manager
  features and capabilities including OSD.
• Level Troubleshooting skills in SCCM.
• SCCM & Intune – Co-management & Migration Skills.
• Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
• Experience in leading the planning, design, presentation\training delivery, and implementation of solutions to meet customer, business, and technical objective.
• Excels in out-of-the-box thinking, possesses a strong eagerness to learn, and demonstrates exceptional problem-solving skills
• Understanding of cloud endpoints, principles of Zero Trust, Windows Hello for Business, Windows 10\11, Windows 365, AVD, 3rd Party Integration with Intune, Automating with Intune leveraging - Azure Logic Apps, Powershell, GraphAPI, Power Automate.

Non-Technical/Soft Skills:

• Experience speaking to Business decision makers about Microsoft Intune capabilities and cloud Endpoints Management Architecture.
• Presentation Skills.
• Ability to handle tough situations/spots.
• Commitment/ownership/accountability.
• Confident/Authoritative in handling customers/clients.
• Ability to propose delivery roadmap based on opportunities.
• Thrive to learn constantly.

Overall activities/responsibilities with Client (not limited to only below):

• 100% Technical Leadership quality and handling escalations.
• Conversing with stakeholders/business/application owners.
• Driving troubleshooting and providing clear action plans, follow up to closure.
• Collaborating & Partnering with team members internally & externally.