
Linux Support Professional
2 days ago
Level: L1+L2+L3
Linux OS L1 Support
Basic Linux Server management and troubleshooting skills
Perform 24 X 7 monitoring of all the servers for the following parameters by polling the servers at pre-defined intervals as agreed with customer during on-boarding phase.
Availability of the server
File System / Partition Utilization as applicable
Memory utilization
Processor utilization
Monitor critical services related to operating systems
Linux Server Administration
Create, modify and delete network shares
Assign and maintain user access rights as per policies defined and agreed upon with the Customer
Assign and maintain space usage restrictions
Configure and maintain print servers and print queues
Maintain and administer DNS, DHCP, NFS, NIS, DFS roots, and group policy
Restore server operating system in the event of a crash using backup tools as provided by customer or proposed as part of solution
Resolve server problems like system hang, hard disk crash, with OEM support wherever required
Update patches through the customer provided centralized patch management system and manually wherever required.
Perform periodic system performance tuning as per Customers policy
Manage and adhere to security Policy for user level access defined
Linux OS L3
Support L1 and L2 to resolve critical issues
Ensure systems are always available
Suggest and develop automations for routine activities
Continual Service Improvement Planning and executions
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