CSE- CSR- Bangalore

2 weeks ago


Bengaluru, Karnataka, India Vibgyor Concepts Full time
Overview: The Customer Service Representative (CSR), also known as Customer Service Executive (CSE), plays a crucial role in providing exceptional customer service and maintaining a positive brand image. The CSR/CSE serves as the frontline for customer inquiries, complaints, and feedback, and is vital in ensuring customer satisfaction and retention.Key Responsibilities:
  • Manage incoming calls and customer service inquiries
  • Identify and assess customers' needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Resolve customer complaints via phone, email, or social media
  • Gather feedback and provide suggestions about new products or services

Required Qualifications:
  • Graduate & Undergraduate
  • Fresher & Experience
  • Fluency in Hindi, Kannada, Malayalam, Tamil will be added Advantage.
  • Excellent communication and presentation skills

Apply now .
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