Customer Onboarding and Client Servicing Executive

2 days ago

Mumbai, Maharashtra, India CSML GROUP Full time ₹ 20,00,000 - ₹ 30,00,000 per year

Company's Overview:

About Metaagrow

Metaagrow is the world's first
Operations & Maintenance software built for Family Entertainment Centers and Bowling Alleys
. With decades of industry expertise, it helps operators reduce downtime, improve efficiency, and deliver seamless guest experiences. The cloud-based platform offers
QR-based task management, preventive maintenance, real-time tracking, unlimited users, and 24/7 support
with continuous updates at no extra cost. From small bowling alleys to large amusement centers, Metaagrow enables operators to streamline operations, enhance productivity, and maintain consistent guest experiences.

Key Responsibilities
Customer Onboarding

  • Lead the Onboarding Process:
    Serve as the main point of contact for new clients from contract signing through successful implementation and 'go-live.'
  • Needs Assessment & Customization:
    Understand each client's business goals, workflows, and technical requirements to tailor the onboarding process and product setup.

Client Servicing & Relationship Management

  • Build Relationships:
    Develop strong, trust-based relationships with key client stakeholders to foster loyalty and long-term retention.
  • First-Line Support:
    Address client inquiries, troubleshoot minor issues, and act as the client's internal advocate by coordinating with technical support, product, and sales teams.
  • Proactive Engagement:
    Regularly monitor client usage, identify potential challenges, and provide suggestions for optimization and increased ROI.
  • Feature Adoption:
    Communicate product updates and new features to clients, encouraging and training them on adoption.

Product Training & Documentation

  • Product Training:
    Conduct engaging one-on-one or group training sessions for client teams on effective product usage.
  • Documentation:
    Accurately log all client setup details, training notes, and relevant communications in the CRM/client management system.

Qualifications & Requirements

  • Experience:
    Minimum of 2 years in a customer-facing role (Customer Success, Account Management, Client Onboarding, or related field).
  • Language:
    Fluent in English, both written and verbal.
  • Communication Skills:
    Strong communication, presentation, and interpersonal skills; ability to explain technical concepts to non-technical audiences.
  • Problem-Solving:
    Proven ability to troubleshoot and resolve client issues efficiently and professionally.
  • Technical Aptitude:
    Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and quick adaptability to new software tools.
  • Education:
    Bachelor's degree preferred or equivalent practical experience.

What Makes You a Great Fit

  • Highly organized with excellent project management skills.
  • Empathetic and committed to creating a positive client experience.
  • Thrives in fast-paced environments and proactively anticipates client needs.
  • Professional, patient, and persistent demeanor.

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