Newfold Digital

Description : Role : Senior Hosting Product Specialist.

About Us :

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Group, Newfolds mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online.

The company's world-class family of brands includes BlueHost, HostGator, iPage, , A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

What youll do :

- Monitor the stability of our products with various internal tools.

- L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated).

- Handle incident response, troubleshooting and fix for various products/services.

- Handle escalations as per policies/procedures.

- Get different internal/external groups together to resolve production site issues effectively.

- Communicate clearly on tickets, phone calls made to the team about various issues.

- Exhibit a sense of urgency to resolve issues.

- Build advanced automation workflows for automating repeated issues.

- Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook.

- Ensure SLA's and Operational standards are met.

- Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues.

- Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.

- Contribute to Operations handbook.

- Ensure smooth hand-offs between shifts.

Who you are? (2-4 years of experience) :

- Educational Qualifications : Graduate, preferably in Information Technology or Computer Science. Consistently strong academic performance.

- Linux : Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat,

- Windows : Windows 2000/2003/2008, NTFS chkdisk /acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals.

- Fundamentals : Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts.

- Application Protocols : SMTP,HTTP,FTP,IMAP,POP.

Shifts : Must be willing to work in shifts (including at night and on holidays).

- Understanding of Cloud.

- Systems/Hardware : RAID, LOM/IPMI/IP KVMs, Dell Hardware.

- Windows : WMI, Powershell/VB scripts, MS-SQL Fundamentals.

- Applications : Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres), Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat.

- Tools/Utilities : Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN.

- Others : Regular expressions, Rescue Kits like TRK, etc.

- Certification : Red Hat Certified Engineer (RHCE), GCP.

Why youll love us :

- Weve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment.

- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

- We celebrate one anothers differences. Were proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work.