L1 Production Support

2 weeks ago

Chennai Hyderabad, India Virtusa Full time ₹ 8,00,000 - ₹ 12,00,000 per year

About the Role:

We are seeking experieneced graduates to join our L1 Production Support team, where you will play a critical role in ensuring the stability and performance of enterprise applications and infrastructure. This is a great opportunity to build a strong foundation in IT operations and support.

Key Responsibilities:

  • Monitoring: Continuously monitor application and infrastructure health using tools like Nagios, Grafana, Splunk, or custom dashboards.
  • Incident Management: Acknowledge, log, and categorize incidents; perform initial triage and resolution for known issues.
  • Alert Handling: Respond to system alerts and take predefined actions or escalate as necessary.
  • Job Monitoring: Monitor and manage scheduled jobs and ensure successful completion.
  • Ticket Management: Create, update, and close tickets in ITSM tools (e.g., ServiceNow, Remedy).
  • Communication: Provide timely updates to stakeholders and escalate critical issues to L2/L3 teams.
  • Documentation: Maintain runbooks, SOPs, and incident logs for knowledge sharing and audit purposes.
  • Shift Operations: Work in rotational shifts (24x7 support model) including weekends and holidays.Role & responsibilities

Preferred candidate profile

Required Skills:

  • Strong foundational knowledge in any one primary technical skill (e.g., Java, Python, SQL, Linux, Networking, etc.).
  • Good analytical and problem-solving abilities.
  • Basic understanding of ITIL concepts and production support workflows is a plus.
  • Excellent communication and interpersonal skills.
  • Willingness to work in rotational shifts, including weekends and holidays.
  • Willingness to learn and adapt in a fast-paced environment.
  • Ability to work in a team and follow standard operating procedures.

Eligibility Criteria:

  • Education: Bachelors degree in Computer Science, IT, Electronics, or related field.
  • Experience: 1–3 Years.
  • Location Preference: Open to working from Chennai or Hyderabad.

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