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Staff Software Engineer

2 weeks ago

Chennai, Tamil Nadu, India Genesys Full time ₹ 12,00,000 - ₹ 24,00,000 per year

locations

Chennai (Flexible)

time type

Full time

posted on

Posted Today

job requisition id

JR109140

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Great customer experiences start with Genesys, unifies customer and agent experiences across phone, email, chat, text and social channels.

We're building the next generation of admin tools that power these experiences. Our Genesys Cloud Admin UI and Knowledge Portal Client applications are critical tools used by customers worldwide to configure, deploy, and manage web messaging solutions that engage millions of end-users daily.

As we continue to expand our product portfolio, we're looking for a Staff Software Engineer who's passionate about crafting exceptional front-end experiences with Angular and who also brings (or wants to expand) skills in modern serverless backends.

We are seeking a software engineer with strong programming skills. Working in a highly collaborative and agile environment. Genesys Software Engineers think through implementation details of scalability, security and usability.

About the Role

We're building the future of our Admin UI for Messenger and Knowledge Portal Client applications, high-impact tools used by customers around the world and built on top of public web deployment APIs.

The Impact:

  • This web application is used by enterprise customers worldwide to configure and deploy web messaging solutions

  • You'll work on features that directly impact customer engagement experiences across millions of web interactions

  • The codebase handles complex configuration management with versioning, draft/publish workflows, and multi-domain deployments

  • Performance and reliability are critical as this is an admin tool used by customer service teams daily

As a Staff Software Engineer (Frontend focus), you'll lead the technical direction of our Angular-based applications, shaping architecture, performance, and developer experience. While your core expertise will be in Angular, TypeScript, and modern web frameworks, experience with serverless backend development (AWS Lambda, ) is a big plus.

You'll drive design excellence, mentor other engineers, and collaborate closely with UX and product teams to deliver polished, high-performing experiences.

What You'll Do

  • Lead architecture decisions for a large-scale Angular SPA

  • Design and implement complex form workflows (multi-step wizards, configuration management)

  • Build modern, scalable UIs using Angular, TypeScript , RxJS , and Angular Material

  • Drive front-end best practices for performance, modularity, and maintainability

  • Integrate with RESTful APIs handling configuration, deployments, and knowledge management

  • Collaborate across teams to integrate with APIs and backend services

  • Establish robust testing strategies using Playwright and Selenium

  • Establish and maintain code quality standards, review processes, and architectural guidelines

  • Drive adoption of best practices: dependency injection, service patterns, and testability

  • Refactor legacy code while maintaining backward compatibility

  • Mentor engineers and influence front-end standards across the organization

  • Contribute to end-to-end development using AWS Lambda, API Gateway V2, and (as a plus).

Required skillsets (Must-Have)

  • Deep expertise in Angular 15, TypeScript 4, and RxJS 6.

  • Expertise in Angular LTS (Long Term Support) version.

  • Experience with Angular Material v15 and component-driven UI design.

  • Familiarity with Genesys Spark v4 and Iframe-coordinator v6 (nice to have).

  • Strong testing background: Jasmine, Karma, and Playwright.

  • Backend / Full stack (Bonus)

  • Experience with and TypeScript backend development.

  • Familiarity with AWS Lambda and API Gateway V2.

  • Understanding serverless patterns and CI/CD workflows.

What You Bring

  • 8+ years of experience in software engineering, with 3+ years in a staff-level or technical leadership role.

  • Deep expertise in Angular (v15+ and LTS) with proven experience in large-scale SPAs

  • Strong TypeScript skills

  • Expertise in RxJS patterns: observables, operators, BehaviorSubjects, and reactive programming

  • Strong testing mindset: unit, integration, and E2E testing strategies

  • Proven expertise in modern front-end architecture and frameworks.

  • Strong problem-solving and design skills with a focus on performance and scalability.

  • Ability to mentor, lead, and elevate the front-end craft across teams.

  • Excellent collaboration and communication skills.

  • Bonus: Experience with internationalization (i18n) and accessibility (WCAG) standards

Why You'll Love Working Here

  • Lead front-end innovation on customer-facing products used globally.

  • Collaborate with world-class engineers building cutting-edge web experiences.

  • Opportunity to expand into full stack and serverless development.

  • Inclusive culture, flexible work options, and competitive compensation.

LI-GR1
LI-Hybrid

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.