Head of Back Office

2 days ago

Noida, Uttar Pradesh, India Tekminders Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Key Responsibilities

  • Leadership & Management

  • Build and lead a high-performing back-office team responsible for invoicing, data management, and reporting.

  • Establish clear SOPs and performance metrics for accuracy, timeliness, and accountability.

  • Coordinate with store managers, finance, and procurement teams to ensure smooth data and invoice flow.

  • Data & Reporting

  • Oversee integration of daily transactional data from the SQL database into Excel, Power BI, and Looker Studio.

  • Ensure accurate per-transaction cost, price, and margin data across all stores.
  • Develop and maintain automated dashboards for store performance, category margins, and data quality.

  • Implement data validation and reconciliation processes to eliminate errors and inconsistencies.

  • Process Optimization

  • Identify inefficiencies in invoice, data entry, and reporting processes; design and implement improvements.

  • Introduce tools and automation (Power Query, Power Automate, or dbt) to reduce manual effort and increase data accuracy.

  • Standardize templates and ensure synchronization between Excel models, Power BI dashboards, and SQL sources.

  • Cross-Functional Collaboration

  • Work closely with IT, Accounting, and Operations teams to ensure system reliability and end-to-end workflow integrity.

Required Skills & Qualifications

  • Proven experience (510 years) in retail operations, back-office management, or data operations leadership.
  • Strong hands-on knowledge of Excel, Power BI, and SQL-based systems.
  • Experience managing technical or data-focused teams in a multi-store retail environment.
  • Ability to design and implement automated workflows using tools like Power Query, Power Automate, or Looker Studio.
  • Excellent organizational and communication skills; able to translate data insights into operational improvements.
  • Strong problem-solving mindset with a focus on process efficiency and accountability.

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