
Service Marketing Executive
2 weeks ago
Responsibilities
- low company defined standard and procedures while answering calls and delivery messages
- Follow up customers for service initiation, offer appointments for service
- Maintain & communicate service appointments for the next day, to relevant role-holders
- Handle customer queries, escalate concerns to relevant role-holders and ensure that they are closed on time
- Pitch VAS to customers over the phone
- Design relevant campaigns with Customer Relationship Manager and Works Manager to increase workshop revenue
- Analyze the lost cases of workshop and prepare action plan with CRM, GM service
- Update details of lost customers in DMS in case of incorrect contact details
- Female candidates only
Job Type: Full-time
Pay: ₹10, ₹25,475.05 per month
Work Location: In person
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