Principal Technical Program Manager

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE IDEAL CANDIDATE:

As a  Principal Technical Program Manager, you will drive complex technical programs to support our expansion into new global markets. In this role, you will orchestrate cross-functional teams, including product, engineering, business, and legal, to ensure seamless market entry and ongoing success. Your core responsibilities include developing robust program roadmaps, driving consensus on priorities, and overseeing the end-to-end launch process in each new country. By anticipating regulatory complexities, identifying and mitigating risks, and coordinating with diverse stakeholders, you will bring clarity to ambiguous situations and streamline decision-making. Your strength in program management and strategic leadership will be essential in delivering on tight timelines, optimising global readiness, and laying the groundwork for sustained international growth.

RESPONSIBILITIES:

• Drive technical programs to enable expansion from the U.S. into new global markets, partnering closely with engineering, product, business, and legal teams
• Own end-to-end delivery of international launch programs, including roadmap planning, requirements gathering, execution tracking, and stakeholder communication
• Build and manage detailed project plans across multiple workstreams, ensuring timely and high-quality delivery of regulatory, technical, and customer-facing components.
• Facilitate alignment across cross-functional teams by driving consensus on scope, priorities, and dependencies for international expansion initiatives.
• Identify and mitigate risks early by applying strong program management rigor and collaborating with stakeholders to develop practical solutions.
• Communicate program updates, risks, and decisions to senior leadership through clear written and verbal communication.
• Support the development of scalable and reusable frameworks that reduce the time, cost, and complexity of launching into new countries.
• Collaborate with product and engineering teams to ensure technical solutions meet market-specific requirements and long-term goals.

REQUIREMENTS:

• 8- 10 years of technical program management experience working directly with software engineering teams
• Proven experience managing programs across cross-functional teams, including product, engineering, and business stakeholders
• Strong organisational skills with experience in building scalable processes
• Strong written and verbal communication skills, with experience presenting program updates and recommendations to executive stakeholders

Nice to have 

• Experience working on international expansion, localisation, or regulatory compliance in global markets
• Ability to simplify complex technical and organisational challenges and influence decision-making across teams
• Experience defining and tracking KPIs and SLAs to drive program success and communicate impact to senior leadership
• Familiarity with project management tools such as JIRA and Confluence

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.