Store Manager

1 week ago

Bengaluru, Karnataka, India POLAR BEAR Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Store Manager

Reporting to: Area Manager / Senior Area Manager

KRA:

  • Store Operations
  • Sales & Budget
  • Customer Service
  • Billing & Cash Handling
  • People Management & Training / Retention

Knowledge, Skills & Abilities:

  • Effective communication & influencing skills.
  • Ability to work in a Team.
  • Excellent customer handling skills
  • Customer Service orientation

Duties & Responsibilities:

  • Adhere to the Sales & Operations processes set by the Company, in order to have satisfied customers.
  • Monitoring the entire Outlets' Cleanliness and Sanitation especially the Dining Area as per standards and keep appropriate records.
  • Monitor actions of staff and customers to ensure that health and safety standards are maintained.
  • Estimate stock and ensure timely indents are placed to replenish them.
  • work closely with Area Managers to order supplies such as smallware and cleaning items.
  • Inspect equipment and food deliveries.
  • Coordinate with Area Manager and arrange for maintenance and repair of equipment and other services.
  • Conduct Team Briefing / De-Briefing (One Minute Meetings) everyday morning and evening and discuss the day's agenda and sales numbers with the team.
  • Maintain Logbooks regarding SOP's.
  • Opening and Closing of the Outlet daily.
  • Safeguarding the assets of the organization by staying vigilant, implementing practices like month end inventory, surprise audits & keeping a check on policies and procedures being practiced religiously by the staff.
  • Ensure outlet targets such as Sales Targets & APC targets are achieved consistently.
  • Recruit, hire, and oversee training for staff. Responsible for Outlet Attrition
  • Design & Follow Duty Roster effectively. Schedule staff work hours and activities.
  • Make decisions and solve problems concerning staff.
  • Guide, direct, train and develop staff.
  • Maintain Attendance of Staff & update Area Manager / HR on a daily basis
  • Follow all the processes to track New Joiner's, Resignations & Staff Transfers designed by the HR Department.
  • Assist HR in New Joiner Documentation.
  • Take one on one session with underperforming staff and give regular update to Area Manager
  • Retention of good staff.
  • Strictly Adhere to Grooming Standards.
  • Resolve customer complaints about food quality or service.
  • Monitor staff in the service area and handle first level customer complaints.
  • The actual sales to track daily against budget and to be briefed to all team members.
  • The logbook/ sales tracker to be filled up religiously and should be used as records for the team members.
  • The APC to be monitored daily and shared with team members to improve the same by suggestive selling techniques.
  • The Suggestive selling targets to be set for the team members to help in improving APC.
  • The beverage & add on sales to be pushed to in suggestive selling to increase APC and lower food cost.
  • To manage outlet wastage less than 0.25 % on cost price.
  • Should ensure that Company assets provided to the store is maintained well.
  • To identify, nurture and grow 'talent' within the team.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Food provided
  • Paid sick time

Experience:

  • total work: 5 years (Required)

Work Location: In person

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